Purv Patel
Tuart Hill
Summary
I am Graduated in Bachelor of Cyber Security from Edith Cowan University, Joondalup, and maintaining a GPA of 3.25/4.0. I am a dedicated, motivated, diligent, and smart worker with diverse work experience. Furthermore, with numerous accomplishments, academically and professionally, I am confident of contributing beneficially to achieving the objectives of the organization.
A highly motivated and detail-oriented Level 2 IT/Network Technical Support Engineer with 1 year of experience providing technical support to users. Proficient in troubleshooting software and hardware issues. Excellent customer service skills and ability to communicate technical concepts to non-technical users. Proven track record of resolving technical issues quickly and efficiently.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Level 2 IT/Network Technical Support Engineer
Claratti
06.2022 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 and Tier 2 IT support to non-technical users through desk side support services
- Configured hardware, devices, and software to set up workstations for employees
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Performed tests of functionality, security, and performance of different workstations and devices
- Provided basic end-user troubleshooting and desktop support
- Installed, modified, and repaired software and hardware to resolve technical issues
- Documented support interactions for future reference.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Provide level 1 and level 2 network support to the customers.
- Configure Firewall, Router, switches, and Access Point.
- Identifying and resolving connectivity issues, packet analysis, network performance optimization.
- DNS, DHCP, VPN, LAN/WAN configuration and management
Console Operator
Shell Station
09.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Responded to customer requests for products, services, and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Trained new personnel regarding company operations, policies, and services.
Education
Bachelor of Science: Cyber Security -
Edith Cowan University
Perth, WA11.2022
Skills
- Network Troubleshooting
- Security Platforms
- New Installations
- Technical Support
- Customer Support
- Hardware Installation
- IP Services
- Firewall Functionality
- Service Tickets
Technical Skills
- Remote Work Support
- Information Security Technology
- Hardware and Software Installation
- Leadership qualities
- Problem-solving
- Public speaking
- Written and communication skills
- Time Management
Soft Skills
Academic Projects
Securing Crucial Data in Australia: A Public - Private partnership, 06/01/21, 11/01/21
- Developed and implemented a project aimed at safeguarding confidential public data and verifying the accuracy of traveller information. Employed a collaborative team approach to establish efficient data verification processes and guidelines, resulting in the creation of a centralized application for verifying individuals' profiles and documents. Strengthened data security measures by utilizing the application's robust features, ensuring the protection of sensitive information and mitigating the risks associated with fraudulent or false data.
Western Australia Ice Skating Association Information Security Management - WAISA, 02/01/22, 05/01/22
- Developed comprehensive information security policies for the Western Australia Ice Skating Association (WAISA) to ensure the protection and integrity of digital assets. Implemented an asset management policy and established an asset register to effectively track, maintain, and update digital and software assets owned by WAISA. Created a security policy for membership handling, ensuring the secure handling and storage of sensitive member information, and facilitating the identification and updating of membership-related assets.
References
Available on Request
Certification
- CCNA - Cisco Certified Network Associate 29/09/2023
Credential ID: CSCO14229149
- Microsoft 365: Identity and Services 01/05/2023 Credential ID: 74040665
- Microsoft Azure Infrastructure solutions 01/05/2023 Credential ID: 74042420
Professional Development
- Australian Computer Society (ACS)
Timeline
Level 2 IT/Network Technical Support Engineer
Claratti
06.2022 - Current
Console Operator
Shell Station
09.2021 - Current
Bachelor of Science: Cyber Security -
Edith Cowan University
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