Purvi Koushik
Alfredton,Australia
Summary
With a 20-year career dedicated to complex global mobility and operational excellence, I am eager to apply my deep expertise as your Mobility Specialist. I specialize in translating intricate policies, compliance requirements, and global tax/immigration processes into clear, streamlined guidance for employees and business partners. My core strengths involve collaborating across diverse global teams and vendors to optimize the entire assignment lifecycle, ensuring regulatory precision while delivering a seamless and positive employee experience. I am prepared to make an immediate impact on supporting and scaling workforce mobility program at Remote.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Global Mobility Coordinator
SIRVA Worldwide Relocation
09.2023 - 06.2025
- Mentorship & Training: Developed and delivered training sessions for new recruits, acting as a subject matter expert to ensure team members were well-versed in policies and best practices.
- Project & Process Improvement: Actively assist managers with various strategic projects, contributing to process enhancements and policy development for a dynamically evolving workplace.
- Client & Supplier Management: Served as a primary point of contact for high-level escalations, resolving issues to ensure seamless service delivery and maintaining strong professional relationships.
- Content Creation & Policy Interpretation: Expertly interpret and apply intricate global mobility policies, providing clear explanations and guidance to clients and internal teams.
- Financial Process & Customer Communication: Expertly interpreted and applied intricate financial policies to provide clear explanations and guidance, ensuring a smooth process for all clients.
- Escalation & Resolution: Served as a primary point of contact for high-level customer escalations, resolving complex payment and billing issues to ensure seamless service delivery and maintain strong professional relationships.
- Invoice & Accounts Reconciliation: Coordinated extensively with internal teams and external parties to approve invoices and ensure timely processing by the finance department, supporting accurate accounts reconciliation.
- Strategic Communication & Problem-Solving: Led the resolution of complex issues by ensuring proactive, 360-degree communication with all stakeholders, including clients, suppliers, and internal teams. This involved clearly explaining complex situations and providing timely, effective solutions.
- Coordination & Follow-up: Coordinate extensively with service branches and third-party suppliers to gather outstanding information and quotations, ensuring timely client moves.
- Cross-functional Collaboration: Partnered with HR and other internal stakeholders to clarify policies and collaboratively develop new procedures, fostering a responsive operational framework.
Global Mobility Coordinator
SIRVA Worldwide Relocation
03.2020 - 09.2023
- Managed the end-to-end relocation process for diverse corporate clients, ensuring a smooth and flawless transition for the employee and their family.
- Served as the primary point of contact, providing comprehensive status updates and expert policy interpretation on all elements of the move.
- Provided detailed explanations for both domestic and international relocations, including complex requirements for the import/export of household goods per destination country regulations.
- Interpreted and applied specific policy provisions to individual client cases, clearly articulating how each policy applied to the relocation.
- Proactively managed and resolved all complex relocation issues promptly, ensuring 360-degree communication with all parties until a final resolution was achieved.
- Liaised consistently with HR Representatives to seek clarification on policy issues, exceptions, or specific queries, ensuring compliance and tailored support.
- Coordinated and tracked all third-party services (e.g., travel, home/school search) and moving management coordinators for outstanding information, ensuring timely delivery.
- Managed follow-up with In-house Immigration Consultants on visa status after documentation submission to keep the move on schedule.
- Prepared accurate, complex quotes based on household goods surveys and submitted them directly to HR for policy approval and budget management.
- Key Client Portfolio at SIRVA Worldwide Relocations -
- Successfully supported the global mobility programs (Domestic and International) for a portfolio of major corporate clients, including - Woolworth's, ALSTOM - Perth Metronet Project, British American Tobacco, CAPGEMINI, LENDLEASE, VISY, Vodafone, Luxottica, WSP, McConnell Dowell, Evolution Mining, BHP (Domestic and International) and many more.
In Travel Group
01.2019 - 01.2020
Corporate Travel Management (CTM)
01.2018 - 01.2019
Gurkhas Travels
01.2014 - 01.2017
Carlson Wagonlit Travel
01.2009 - 01.2012
SP Tours and Travels
01.2008 - 01.2009
Miles Holidays Pvt Ltd
01.2006 - 01.2007
U & V Tours and Travels
01.2004 - 01.2006
Education
Bachelor of Science - Life Science
India
IATA - Tours and Travels
India
Diploma in Tours And Travels -
India
Skills
- Strong Customer Service Skills with Positive Attitude
- Problem-solving
- Teamwork and Collaboration
- Excellent Communication – Verbal and Written
- Multitasking
- Attention to Detail
- Keen and Quick Learner
- MS Office – Proficient
- SAP – Sound Knowledge
- Analytical and Critical Thinking
- Address Concerns and Issues with a Resolution
- Time Management
Certification
- IATA
- Austrian Certified Travel Specialist
- Scots Destination Specialist
- I am currently undertaking Certificate IV in HR with Australian HR Institute (AHRI).
Timeline
Senior Global Mobility Coordinator
SIRVA Worldwide Relocation
09.2023 - 06.2025
Global Mobility Coordinator
SIRVA Worldwide Relocation
03.2020 - 09.2023
In Travel Group
01.2019 - 01.2020
Corporate Travel Management (CTM)
01.2018 - 01.2019
Gurkhas Travels
01.2014 - 01.2017
Carlson Wagonlit Travel
01.2009 - 01.2012
SP Tours and Travels
01.2008 - 01.2009
Miles Holidays Pvt Ltd
01.2006 - 01.2007
U & V Tours and Travels
01.2004 - 01.2006
Bachelor of Science - Life Science
India
IATA - Tours and Travels
India
Diploma in Tours And Travels -
India