Purvi Mevada
Wollert,VIC
Summary
Driven professional with a proven track record at Fat Tail Investment Research, excelling in customer support and complaint handling. Enhanced customer satisfaction through effective problem-solving and critical thinking. Skilled in Microsoft Excel and staff training, significantly improving service delivery processes. Demonstrated excellence in client relations and logistics coordination, achieving efficient and results-oriented outcomes.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Fat Tail Investment Research
11.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Administration Assistant
Auss Skip Bin
11.2020 - 11.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Recorded expenses and maintained accounting records.
- Maintained inventory of office supplies and placed orders.
- Established administrative work procedures to track staff's daily tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Liaised between clients and vendors and maintained effective lines of communication.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Executed record filing system to improve document organization and management.
Education
Masters in Engineering Management - Engineering Technology
La Trobe University
Melbourne, VIC12.2019
Skills
- Customer Support
- Complaint Handling
- Order Management
- Upselling
- Logistics Coordination
- Problem-solving abilities
- Microsoft Excel
- Client Relations
- Critical Thinking
- Staff Training
- Live chat support
- Sales expertise
Timeline
Customer Service Officer
Fat Tail Investment Research
11.2021 - Current
Administration Assistant
Auss Skip Bin
11.2020 - 11.2021
Masters in Engineering Management - Engineering Technology
La Trobe University
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