PUSHPA NAKKA
Quakers Hill,NSW
Summary
Efficient Customer Service Team Member known for productivity and ability to complete tasks swiftly. Possess specialized skills in conflict resolution, communication, and time management. Excel in active listening, empathy, and problem-solving which are crucial for success in customer service roles. Committed to maintaining positive customer experiences and building strong relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Team Member
THE GOOD GUYS
CASTLE HILL, NSW
08.2022 - Current
- Assisted customers with product inquiries and service requests.
- Processed customer transactions accurately using point-of-sale systems.
- Resolved customer complaints and provided solutions promptly.
- Collaborated with team members to maintain store presentation standards.
- Educated customers on promotions and loyalty programs effectively.
- Handled returns and exchanges in accordance with company policies.
- Greeted customers and provided prompt, courteous service.
- Processed payments using cash registers and credit card machines.
- Followed company policies and procedures diligently relating to exchanges and returns.
- Built relationships with customers through friendly conversations.
- Answered customer inquiries with courtesy and accuracy.
- Resolved customer complaints via phone and email.
- Demonstrated strong knowledge of store services, products and policies.
- Gave personal attention to customers, delivering rewarding shopping experiences
- Persuaded customers to reconsider cancellation.
- Participated in team meetings to discuss solutions for improving customer service standards.
- Provided information about products and services to customers.
- Responded to customer inquiries via phone, email, and in person.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Mentored junior team members and managed employee relationships.
- Updated system with order specifics and customer details, preferences, and billing information.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Educator
INSPIRE PROGRAM AUSTRALIA
SYDNEY
06.2022 - 07.2022
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Organized activities and resources to promote student engagement in learning.
- Collaborated with colleagues to share best practices in teaching methods.
Volunteer Clerical Assistant
WESLEY DALMAR
BELLA VISTA, NSW
03.2022 - 04.2022
- Assisted staff with clerical tasks to ensure smooth daily operations.
- Input data into electronic systems accurately and promptly.
- Provided customer service by addressing inquiries and directing visitors appropriately.
- Sorted incoming mail for distribution to appropriate personnel.
- Performed clerical duties such as photocopying, faxing, mailing, scanning, collating and binding documents.
- Maintained filing systems to store hard copy documents or scanned digital records.
- Answered phone calls and emails from customers in a professional manner.
Education
Some College (No Degree) - CERTIFICATE IV IN BUSINESS ADMINISTRATION
TAFE NSW
NSW11-2021
CERTIFICATE III IN MEDICAL ADMINISTRATION
TAFE NSW
NSW11-2017
Skills
- Customer service and support
- Transaction processing
- Complaint resolution
- Product knowledge
- Point-of-sale systems
- Relationship management
Timeline
Customer Service Team Member
THE GOOD GUYS
08.2022 - Current
Educator
INSPIRE PROGRAM AUSTRALIA
06.2022 - 07.2022
Volunteer Clerical Assistant
WESLEY DALMAR
03.2022 - 04.2022
Some College (No Degree) - CERTIFICATE IV IN BUSINESS ADMINISTRATION
TAFE NSW
CERTIFICATE III IN MEDICAL ADMINISTRATION
TAFE NSW
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