Pushpa Regmi
Sydney,Australia
Summary
Focused and analytical Data Analyst with a year of experience in uncovering actionable insights through data, complemented by experience in banking and customer service roles. Proficient in business, finance, statistics with expertise in utilising tools like Excel, SQL, Power BI, and Tableau. Ability to work collaboratively with cross functional teams and effectively communicate insights to both technical and non-technical stakeholders. Enthusiastic about collaborating with company that values diversity, inclusivity, open communication and sustainable growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Insights Analyst
R2M Business Group Pty. Ltd
11.2023 - Current
- Analysed financial data such as balance sheets, income statements, cash flow statements to identify trends and insights
- Cleaned large set of financial data, eliminating duplicates and missing values in Excel and use SQL to query and extract key insights
- Utilized VLOOKUP, pivot tables, advanced functions, and in EXCEL to consolidate and analyse data, enhancing accuracy and speed of reporting
- Created Dashboard using Tableau to visualise performance metrics like revenue, profitability, client satisfaction and employee KPIs
- Worked Closely with customer service and marketing team to develop strategies based on customer insights
- Collaborated with the business stakeholders to understand their requirements and deliver data driven solutions
- Conducted ad hoc analysis to answer specific business questions and support strategic initiatives
Customer Service Specialist
Commonwealth Bank of Australia
09.2019 - 11.2023
- Processed and updated home loan applications ensuring 100% compliance with mortgage registration requirements
- Created and managed substitution Home Loan applications achieving over 95% accuracy rate based on management guidelines
- Generated reports and assigned workbenches to team leading to improved resource allocation and increase in team productivity
- Maintained accurate and up-to -date records in the CRM system for streamlined operations and improved data integrity
- Coordinated with Brokers, Solicitors, Customers and Certifiers on related Loan application process
- Finalized and archived files in the system ensuring compliance with the external storage protocols
Education
Master of Business Administration -
Lovely Professional University
Skills
- Microsoft Excel
- SQL
- Tableau
- Microsoft Power BI
- Python
- Statistical Analysis
- Data Modelling
- ETL Processes
- Data warehousing concepts
- Adaptive to change
- Empathetic Communication
- Detail Oriented Approach
- Negotiation
- Business Intelligence
- Stakeholder Management
- Team Collaboration
Certification
- Data Analytics, Extratech, 2024
- Business Analytics with Excel, Upskilled, 2024
Projects
https://github.com/Pushparegmi/SQL/blob/main/Covid%20Project.sql
Covid Data Insights/Real Dataset: Comprehensive Analysis of COVID-19 data, including metrics such as infection rates, death rates, vaccination statistics, geographic case distributions and overall impact.
https://github.com/Pushparegmi/SQL/blob/main/Zomato%20Portfolio.sql
India’s Food Delivery Partner Analysis/Synthetic Dataset: Analysis of customer purchase behaviours, amount spent, membership impact and other preferences.
https://public.tableau.com/app/profile/eva.reg/viz/EVTableauProject_17263713312700/Dashboard1
Electronic Vehicle Tableau Project :An interactive Tableau dashboard for Electric Vehicle Data Analysis, covering total numbers, vehicle types, make, model, year and state distribution for United States.
References
Available upon request
Timeline
Assistant Insights Analyst
R2M Business Group Pty. Ltd
11.2023 - Current
Customer Service Specialist
Commonwealth Bank of Australia
09.2019 - 11.2023
Master of Business Administration -
Lovely Professional University
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