Pushpendra Singh
Summary
Dedicated and results-oriented Customer Service Professional with over 4 years of experience in providing exceptional support and building strong relationships with clients. Seeking to leverage my skills and expertise to contribute to a dynamic team and exceed customer expectations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Reliance Jio Infocomm Ltd
07.2022 - 05.2023
- Managed incoming customer inquiries via phone, email, and chat, addressing concerns and resolving issues promptly
- Provided product information, assisted with order placements, and tracked shipments, ensuring customer satisfaction
- Collaborated with cross-functional teams to streamline processes and improve overall customer experience
- Maintained accurate and detailed records of customer interactions in the CRM system
- Received multiple commendations for excellent service and exceeding performance targets.
Senior Customer Support Specialist
Reliance Jio Infocomm Ltd
10.2020 - 06.2022
- Assisted junior team members in handling complex customer issues and escalations
- Conducted regular training sessions to enhance product knowledge and customer service skills within the team
- Analyzed customer feedback to identify areas for improvement and implemented solutions to enhance service quality
- Collaborated with the product development team to relay customer feedback and contribute to product enhancements
- Developed and maintained a comprehensive knowledge base for customer support representatives.
Customer Service Associate
Reliance Jio Infocomm Ltd
07.2019 - 09.2020
- Managed a high volume of customer inquiries in a fast-paced retail environment
- Assisted customers with product selections, provided recommendations, and processed transactions
- Handled returns, exchanges, and refunds following company policies and procedures
- Resolved customer complaints with professionalism and empathy, ensuring a positive resolution
Education
Master of Science - Business Analytics
Macquarie University
Sydney, NSW08.2025
Skills
- Excellent communication and interpersonal skills
- Proficient in CRM software and Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- Detail-oriented with strong organizational skills
- Ability to adapt to changing environments and technologies
Certification
- Fundamentals of Digital Marketing
- Foundations of Project Management
- Agile with Atlassian Jira
- International Leadership and Organisational Behavior
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
Reliance Jio Infocomm Ltd
07.2022 - 05.2023
Senior Customer Support Specialist
Reliance Jio Infocomm Ltd
10.2020 - 06.2022
Customer Service Associate
Reliance Jio Infocomm Ltd
07.2019 - 09.2020
Master of Science - Business Analytics
Macquarie University
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
References
Available upon request
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