Princy Dhanoa
Cannington,WA
Summary
Results-oriented, punctual Store Keeper focused on increasing profits, reducing costs, inventory management and transforming customer service standards with more than 4 years of experience in retail industry and customer service.
Overview
15
15
years of professional experience
Work History
CUSTOMER SERVICE
HILTON HOTEL
PERTH CBD
07.2014 - Current
- Alerted customers to upcoming sales events and promotions.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Actively pursued personal learning and development opportunities.
- Answered customer telephone calls promptly and in an appropriate manner.
- Answered customer telephone calls promptly and in an appropriate manner.
CUSTOMER SERVICE EXECUTIVE
SEVEN ELEVEN DAILY GROCERS
INDIA
02.2011 - 11.2013
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Welcomed customers into the store and helped them locate items.
Education
Bachelor of Science - Computer
Senior high school
2012
Skills
- Customer-oriented
- Active listening skills
- Computer literate
- POS systems knowledge
- Upselling techniques
- Skilled problem solver
- Motivated team player
- Natural leader
- Merchandising
- Stocking
Timeline
CUSTOMER SERVICE
HILTON HOTEL
07.2014 - Current
CUSTOMER SERVICE EXECUTIVE
SEVEN ELEVEN DAILY GROCERS
02.2011 - 11.2013
Bachelor of Science - Computer
Senior high school
Similar Profiles
Natalija MamontovaNatalija Mamontova
Buffet worker at Hilton hotelBuffet worker at Hilton hotel
LIE MONIQUELIE MONIQUE
HOUSEKEEPING ATTENDANT at HILTON HOTELHOUSEKEEPING ATTENDANT at HILTON HOTEL
Kara MartinezKara Martinez
Banquet Server at Hilton HotelBanquet Server at Hilton Hotel
Tulani-Louise MckieTulani-Louise Mckie
Customer Service Officer at Services AustraliaCustomer Service Officer at Services Australia
GURJOT KAURGURJOT KAUR
Support Worker at Access FoundationSupport Worker at Access Foundation