Princy Dhanoa
Cannington,WA
Summary
Results-oriented, punctual Store Keeper focused on increasing profits, reducing costs, inventory management and transforming customer service standards with more than 4 years of experience in retail industry and customer service.
Overview
15
15
years of professional experience
Work History
CUSTOMER SERVICE
HILTON HOTEL
PERTH CBD
07.2014 - Current
- Alerted customers to upcoming sales events and promotions.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Actively pursued personal learning and development opportunities.
- Answered customer telephone calls promptly and in an appropriate manner.
- Answered customer telephone calls promptly and in an appropriate manner.
CUSTOMER SERVICE EXECUTIVE
SEVEN ELEVEN DAILY GROCERS
INDIA
02.2011 - 11.2013
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Welcomed customers into the store and helped them locate items.
Education
Bachelor of Science - Computer
Senior high school
2012
Skills
- Customer-oriented
- Active listening skills
- Computer literate
- POS systems knowledge
- Upselling techniques
- Skilled problem solver
- Motivated team player
- Natural leader
- Merchandising
- Stocking
Timeline
CUSTOMER SERVICE
HILTON HOTEL
07.2014 - Current
CUSTOMER SERVICE EXECUTIVE
SEVEN ELEVEN DAILY GROCERS
02.2011 - 11.2013
Bachelor of Science - Computer
Senior high school