Pushwinder Kaur
Melbourne,VIC
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
1
1
year of professional experience
Work History
General Manager
Popeyes louisiana Kitchen
Ottawa, ON
08.2024 - 10.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organisational goals.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Tracked monthly sales to generate reports for business development planning.
Supervisor
Wendys
Ottawa, ON
02.2024 - 10.2024
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
Education
Associate of Applied Science - Hospitality And Tourism Management
Algonquin College
Ottawa08-2022
Bachelor of Science - Computer Science
Baba Banda Singh Bahadur College
Punjab06-2018
Skills
- Leader
- Safety protocol
- Skilled negotiator
- Team training and development
- Efficient multi-tasker
- Budgeting and cost control strategies
- Leadership and team building
- Profit and loss accountability
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Professional
Timeline
General Manager
Popeyes louisiana Kitchen
08.2024 - 10.2024
Supervisor
Wendys
02.2024 - 10.2024
Associate of Applied Science - Hospitality And Tourism Management
Algonquin College
Bachelor of Science - Computer Science
Baba Banda Singh Bahadur College
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