Puspa Rokaya

As a contracted ICT Officer, I played a crucial role in ensuring the seamless operation and development of the organization's information and communication technology systems. Reporting to the ICT Manager, I actively contributed to implementing the ICT strategy, supporting various projects, and maintaining compliance with policies and procedures. Handling system support, I troubleshooted and resolved queries related to key Scouts SA systems, identified workflow inefficiencies, and proposed tailored solutions. My responsibilities also included providing first-line IT support, coordinating software/hardware purchases, and supporting effective communication within the branch. My technical authorities extended to systems like M365 admin center, and other relevant technologies, showcasing my dedication to ensuring a secure and efficient ICT environment.

At Technology Twenty Fifty Pvt. Ltd., I am responsible for:

- Providing reliable IT support services to improve organizational productivity and operational efficiency.
- Managing and maintaining IT infrastructure, including servers, networks, and system administration tasks.
- Developing and implementing backend solutions to optimize processes and deliver value-driven outcomes.
- Collaborating with clients and internal teams to ensure the delivery of high-quality, modern, and goal-oriented technology solutions tailored to meet client needs.

Serving customers in a manner which provides an accessible and pleasurable experience to the greatest degree.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Place special orders or call other stores to find desire items.
• Consistently uphold a high level of cleanliness in my surrounding environment.
• Sustain distinctive organisational skills to ensure all assigned tasks can be completed in appropriate time frame and to sufficient level.
• Think quickly on my feet to appropriately problem solve arising situations.

• Serving customers in a manner which provides an accessible and pleasurable experience to the greatest degree
• Describe merchandise and explain use, operation, and care of merchandise to customers
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Place special orders or call other stores to find desire items
• Consistently uphold a high level of cleanliness in my surrounding environment
• Sustain distinctive organisational skills to ensure all assigned tasks can be completed in appropriate time frame and to sufficient level
• Think quickly on my feet to appropriately problem solve arising situations.

• Installation and upgrading hardware and software
• Troubleshooting and providing IT support
• Data entry and data management on purchase, sales, and stock
• Assisting in general administrative works
• Estimating of light quantity based on the availability of building plan or as per the customer’s requirements
• Testing and quality control of the lighting products
• Dealing with customers, explaining, and demonstrating the products
• Warehouse management as shipping arrangements
• Troubleshooting LED lightning issues using appropriate testing devices.