Puspa Thapa

Dedicated and result driven individual with passion for advocating and supporting individuals in need. Seeking to leverage strategic foresight and collaborative approach to contribute to the success of a dynamic organisation while continuously improving expertise in strategic planning and project management.

• Care Coordinator, Work as a part of the Care Coordination Program assessment and reassessment team reporting to the team leader, Monitor new referrals and onboard new clients, Undertake assessment and care planning in accordance with The District Nurses Policies, relevant funding guidelines including Commonwealth Home Support Program, State Government’s Home and Community Care Program and brokerage agreements and the Charter of Aged Care Rights, Identify and provide information to clients, Assist clients to identify and access services to maximise their independent and maintain their well-being, Apply a continuous improvement approach to The District Nurses service delivery and program development and management, Maintain up-to date knowledge and information on Commonwealth Home Support Programs and activities, Be actively involved in quality review of the programs ensuring documentation and processes meet compliance, Ensure that all clients confidential information, care plans and agreements are correctly completed and stored securely, Communicate with internal stakeholders- Home Care Packages, Community Nursing and Community Support Workers about client related matters including changes to their health care needs and goals, Monitor relevant intake portals e.g., My Aged Care, Faxes, Liaise with various health referral agencies like My Aged Care, other community organisations and allied health services.
• Community Support Worker, Helping clients with activities of daily living such as shower, dressing and maintenance of personal hygiene and other basic requirements., Assisting clients with meal preparation and hydration based on nutritional requirements., Aiding in well-being through various activities relating to client’s interest., Transport to appointments, shopping, and social events., Basic household tasks, Identifying risks associated with the tasks involved and work together with the client to achieve safe outcomes, Promote independence and reablement approach towards achieving
• Public Health Officer, Applied preventive and public health techniques to reduce and control the incidence of birth with disability and developed programs for rehabilitation;, Worked in team to design and implement disability focused community-based program in Rasuwa district of Nepal;, Planed and implemented projects named- 'Scaling up Essential Community Health Services and Awareness Activities to Prevent Avoidable Disability' and ‘Prevention of Disability and Rehabilitation of Children with Disability’;, Spearheaded a team and collaborated with communities to implement a community-based health insurance initiative aimed at strengthening health system and garnering community action to rehabilitate children with disability;, Generated support and financial resources in millions (local currency) from Local Village Development Committee, District Development Committee, District Health Office and other organizations for the project;, Supported researchers to design and conduct various evaluation studies to evaluate the program’s effectiveness, output, impact, challenges, sustainability, and replicability;, Enrolled all children with disabilities in the ongoing rehabilitation activities and achieved a forty percent household coverage –one of the highest coverage rates in community-based health insurance initiative in the country under the community-based health insurance scheme;

• Time management
• Team player
• Strong communications skills
• Able to follow, evaluate, and improve upon current processes
• Ability to recognize issues and identify solutions
• Ability to interact with various levels of management and with clients
• Creative problem-solving ability

• Case Manager, The District Nurses, 02/2023 - Present
• Care Coordinator, The District Nurses, 04/2021 - 02/2023
• Community Support Worker, The District Nurses, 07/2020 - 04/2021
• Sales Consultant, Optus, 03/2017- 03/2020
• Manager, Subway Restaurant, 08/2014 - 03/2020
• Program Officer, Karuna Foundation Nepal, 06/2011 - 02/2014

• Lucia Mazengarb, Former Complex and Deterioration Case Specialist (The District Nurses), 0401247560, luciamaz2908@gmail.com
• Shani Wallace, Community Support Worker Manager (The District Nurses), 03-62080500, swallace@thedistrictnurses.org.au