Puspa Uprety
Auburn,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Cleaner
Dimeo Cleaning Services
- Practiced safe work habits and wore protective safety equipment
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Verified each completed room against standard plans to maintain consistency
- Reviewed employee performance and devised improvement plan to achieve goals
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
Barista
Highland Beans Coffee
- Cleaned and sanitized work areas, utensils and equipment
- Maintained highest standards of conduct and personalized customer service
- Maintained calm demeanor during high-volume periods and special events
- Resolved customer disputes with tact and professionalism
- Described menu items to customers and suggested products based on stated preferences
- Greeted and connected with every customer, recommending drinks and pastries
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas
- Kept workspaces clean and organized, enabling coworkers to easily locate resources and products.
Customer Service Cashier
Ginger Enterprises
- Maintained clean, tidy and organized checkout areas
- Handled high-volume credit and cash transactions using Point of Sale (POS) systems efficiently
- Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy
- Promoted sale prices and promotions and redeemed coupons to offer competitive prices and boost customer loyalty
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice
- Maintained neat and clean shop floor and storage areas
- Maintained high productivity by efficiently processing cash, credit and debit payments
- Trained new team members in cash register operation, stock procedures and customer service.
Customer Service Representative
Sliced Detroit Pizza
09.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Expected in 11/2024 - CulinaryArts
Southern institute Of Business And Technology
TownhallCertificate of Higher Education –Business Studies (2021) -
Kathmandu National School
KathmanduBachelor's Degree – Human Resource Management -
Canterbury Institute of Management
Skills
- Communication Skill
- Good interpersonal and communication skills developed through participation in various training programs and events organized by Kathmandu National School
- Computer Skill
- Knowledge and basic understanding of computer programs such as Microsoft Suite
- Business Skill
- Knowledge on Customer Care, Customer Handling, Customer Service & Marketing
- Customer Service
Hobbies and Interests
- Listening to music, enjoy watching sports, tv-series etc.
- Traveling, going on trekking and visiting new places.
- Volunteering in activities like college events, and emcee.
Disclaimer
(To the best of my knowledge, this CV correctly describes me, my qualifications, and my interests.)
Languages
English
Professional Working
Nepali
Native or Bilingual
Indian
Full Professional
Timeline
Customer Service Representative
Sliced Detroit Pizza
09.2023 - 06.2024
Cleaner
Dimeo Cleaning Services
Barista
Highland Beans Coffee
Customer Service Cashier
Ginger Enterprises
Expected in 11/2024 - CulinaryArts
Southern institute Of Business And Technology
Certificate of Higher Education –Business Studies (2021) -
Kathmandu National School
Bachelor's Degree – Human Resource Management -
Canterbury Institute of Management