Puspita Shrestha
Melbourne
Summary
Adept at elevating customer experiences, I significantly boosted member retention at IGA Supermarket through exceptional service and swift dispute resolution. At Achelya Restaurant and Bar, I fostered a collaborative kitchen environment, ensuring food safety and quality. My expertise encompasses both hard skills in technical support and soft skills in communication, underlining my comprehensive customer service proficiency.
Overview
6
6
years of professional experience
Work History
Customer Service
IGA Supermarket
11.2021 - Current
- Delivered excellent customer service, resulting in increased member retention rates.
- Provided excellent customer service, addressing client concerns promptly and efficiently.
- Provided expert customer service and technical support to clients.
- Provided exceptional customer service, resolving disputes promptly and professionally.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Maintained exceptional customer service standards throughout every shift.
Chef
Achelya Resturant and Bar
09.2018 - Current
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
Education
Master Degree - Sociology
Tri Chandra Multiple Campus
Kathmandu12.2014
Diploma - Hospitality Management
Glen Institute
Queen St, VIC 01.2021
Skills
- Customer service orientation
- Customer service and assistance
- Customer service and communication skills
- Customer service understanding
Timeline
Customer Service
IGA Supermarket
11.2021 - Current
Chef
Achelya Resturant and Bar
09.2018 - Current
Master Degree - Sociology
Tri Chandra Multiple Campus
Diploma - Hospitality Management
Glen Institute
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