Putry Haryanto
Campsie,Australia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Detail-oriented team player with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
AFCA (Australian Financial Complaints Authority)
07.2021 - Current
- Managed high volumes of customer complaints in a timely manner and avoid wait times.
- Reduced recurring issues by proactively identifying trends in customer complaints and working with relevant teams to address them.
- Improved overall complainant's experience by actively listening to concerns and empathizing with complainants.
- Identifying and prioritising vulnerable complainants.
- Enhanced customer satisfaction by promptly addressing concerns and providing factual information.
Customer service officer
Zookal
10.2020 - 03.2021
- Following up with customer orders
- Answering social media enquires
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed merchandise inventory levels, reducing stock shortages and optimizing product availability for customers.
Personal banker
Westpac bank (branch)
07.2019 - 04.2020
- Assisting customers with banking enquires that requires a teller.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Banking reviews: assisting customers with the financial goal
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Payment Analyst
MUFG Bank
12.2017 - 04.2019
- Process inward and outward payments
- Processing RTGS payments and reconciliation
- Booking foreign exchange rates for clients
- Reduced financial discrepancies, effectively reconciling bank
- Collaborated closely with cross-functional teams to ensure timely and accurate payments were made to all parties involved.
- Managed high volumes of incoming invoices effectively, prioritizing urgent payments while maintaining overall accuracy levels.
Customer Service representative
Bankwest
05.2017 - 09.2017
- Assisting customers with their online banking
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managing calls in a timely manner and meeting KPIs
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Certificate III in pathology collection -
12.2023
Australia Business college: Certificate III, business administration -
01.2012
St Marouns College: Year 12 HSC Certificate, Year 10 certificate -
01.2011
Skills
- Active listening
- Attention to detail
- Multitasking
- Honest and reliable
- Resilient
- Effective communication
- Time management
- Organizational skills
References
- Provided upon request
Timeline
Customer Service Representative
AFCA (Australian Financial Complaints Authority)
07.2021 - Current
Customer service officer
Zookal
10.2020 - 03.2021
Personal banker
Westpac bank (branch)
07.2019 - 04.2020
Payment Analyst
MUFG Bank
12.2017 - 04.2019
Customer Service representative
Bankwest
05.2017 - 09.2017
Certificate III in pathology collection -
Australia Business college: Certificate III, business administration -
St Marouns College: Year 12 HSC Certificate, Year 10 certificate -
Similar Profiles
JACLYN WHYKESJACLYN WHYKES
Dispute Resolution Specialist at Australian Financial Complaints Authority (AFCA)Dispute Resolution Specialist at Australian Financial Complaints Authority (AFCA)
KATE SLEEKATE SLEE
Team Leader - Customer Service at AFCATeam Leader - Customer Service at AFCA
ANGELO BONNICIANGELO BONNICI
Assistant Compliance Officer at AUSTRALIAN FINANCIAL SECURITY AUTHORITY (AFSA)Assistant Compliance Officer at AUSTRALIAN FINANCIAL SECURITY AUTHORITY (AFSA)