Puttachat Soompar Sert
Forrest,ACT
Summary
Friendly and reliable Food And Beverage Attendant skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.
Overview
8
8
years of professional experience
Work History
Receptionist
Bai Po Thai Massage
04.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
Public Relations Officer
Faculty Of Hospitality Industry
05.2015 - 06.2019
- Produced and distributed internal and external communications.
- Gathered information and adjusted plans to capitalize on current trends.
- Executed social media plans to create cohesive online presence.
- Helped with photo and video production and performed visual and sound editing tasks.
- Wrote press releases for routine use and crisis management.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
- Developed brand media relations strategies that bolstered community awareness and knowledge.
- Forged strong media relationships to further public relations goals.
- Managed media relations for organizations to produce successful results.
- Used various social media platforms for media and blogger outreach.
Education
Master of Arts - Hotel And Tourism Management
University Of Phayao
Thailand08.2016
Bachelor of Education - Education Technology
Silpakorn University
Thailand03.2014
Advanced Diploma Of Leadership And Management
Crown Institute Of Business And Technology
Sydney, NSW06.2023
Skills
- Complex Problem-Solving
- Message Delivery
- Customer Experience
- Smoothie Making
- Reading Comprehension
- Customer Loyalty
- Regulatory Requirements
- Beverage Making and Delivery
- Billing and Payment Processing
- Staff Leadership
- Sanitizing
- Shift Work
Timeline
Receptionist
Bai Po Thai Massage
04.2021 - Current
Public Relations Officer
Faculty Of Hospitality Industry
05.2015 - 06.2019
Master of Arts - Hotel And Tourism Management
University Of Phayao
Bachelor of Education - Education Technology
Silpakorn University
Advanced Diploma Of Leadership And Management
Crown Institute Of Business And Technology
Similar Profiles
Pariyanon ViriyakijnateekulPariyanon Viriyakijnateekul
Supervisor at Bai Bua Thai CuisineSupervisor at Bai Bua Thai Cuisine
Sharifa GhulomiSharifa Ghulomi
Kitchen Helper at Bai Tong Thai RestaurantKitchen Helper at Bai Tong Thai Restaurant
Sunee YamkesornSunee Yamkesorn
Massage Therapist at Siam Orchid Traditional Thai MassageMassage Therapist at Siam Orchid Traditional Thai Massage