Puttachat Soompar Sert
Forrest,ACT
Summary
Friendly and reliable Food And Beverage Attendant skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.
Overview
8
8
years of professional experience
Work History
Receptionist
Bai Po Thai Massage
Dickson ACT
04.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
Public Relations Officer
Faculty Of Hospitality Industry
Kasetsart University, Thailand
05.2015 - 06.2019
- Produced and distributed internal and external communications.
- Gathered information and adjusted plans to capitalize on current trends.
- Executed social media plans to create cohesive online presence.
- Helped with photo and video production and performed visual and sound editing tasks.
- Wrote press releases for routine use and crisis management.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
- Developed brand media relations strategies that bolstered community awareness and knowledge.
- Forged strong media relationships to further public relations goals.
- Managed media relations for organizations to produce successful results.
- Used various social media platforms for media and blogger outreach.
Education
Master of Arts - Hotel And Tourism Management
University Of Phayao
Thailand08.2016
Bachelor of Education - Education Technology
Silpakorn University
Thailand03.2014
Advanced Diploma Of Leadership And Management
Crown Institute Of Business And Technology
Sydney, NSW06.2023
Skills
- Complex Problem-Solving
- Message Delivery
- Customer Experience
- Smoothie Making
- Reading Comprehension
- Customer Loyalty
- Regulatory Requirements
- Beverage Making and Delivery
- Billing and Payment Processing
- Staff Leadership
- Sanitizing
- Shift Work
Timeline
Receptionist
Bai Po Thai Massage
04.2021 - Current
Public Relations Officer
Faculty Of Hospitality Industry
05.2015 - 06.2019
Master of Arts - Hotel And Tourism Management
University Of Phayao
Bachelor of Education - Education Technology
Silpakorn University
Advanced Diploma Of Leadership And Management
Crown Institute Of Business And Technology