Putu Chrisna Baskara Putra
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Bartender, Barista and Waiter
Little Itally Restaurant
Cronulla, NSW
09.2020 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Manage bar operation and order and maintain liquor and bar supplies
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Stock inventory according to storage requirements
- Restock and replenish bar inventory and supplies
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Upsold customers from shelf to premium brands to help boost sales.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained new employees to perform duties.
- Described menu items to customers and suggested appealing products.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Suggested additional items to customers to increase restaurant sales.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Barista
Mims Cafe and Eatery
Wolooware, NSW
08.2022 - 10.2023
- Checked temperatures of freezers, refrigerators and heating equipment.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Established and adjusted ordering parameters to manage inventory.
- Supported highest standards of conduct and service to support company reputation.
- Arranged merchandise and built eye-catching displays to increase sales.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Observed food safety and sanitation protocols to reduce germ spread.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Barista
Pavement Cafe
Sylvania, NSW
11.2021 - 06.2022
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Checked brewing equipment for proper functionality.
- Ordered and received supplies to restock beverage items.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Poured wine, beer and cocktails for patrons.
- Monitored employee productivity to provide constructive feedback and coaching.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided ongoing training to address staff needs.
- Coordinated employee schedules according to shift changes and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
Barista
Parry’s Milk Bar and Café, Barista
Caringbah, NSW
10.2018 - 11.2021
- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments
- Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers
- Packaging food and beverages for sale
- Selling coffee and tea blends and brewing equipment, highlighting the differences between items and educating customers about brewing methods
- Cleaning and restocking work and dining areas, emptying trash, and sanitizing equipment and utensils
- Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality
- Updating signage and displays to attract customers
- Taking inventory and replenishing items in display cases, at tables, or behind the counter
- Working in as part of a fun, high-energy team
- Adhering to all food safety regulations and quality controls.
All-rounder
Caruso’s Italian Restaurant
Gymea, NSW
05.2018 - 12.2019
- Understanding the Restaurant / Bar policy of “Mise en Place”
- Providing a warm welcome for customers
- Receive food & drink orders & serve customer requests to the standards required
- Serving dishes to customers at tables
- Ensure timely delivery of all food & beverage items to customers
- Clean bars, tables, and work areas
- Operate cash registers, collect payments from customers, and return change
- Manage bar operation and order and maintain liquor and bar supplies
- Stock inventory according to storage requirements
- Prepares and sells beverage items such as cocktail, mocktail and coffee drinks by following prescribed recipes and preparation techniques.
Housekeeping
Rydges World Square
Sydney, NSW
03.2017 - 06.2018
- Maintain the hall corridor clean at all time
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Inspected furniture for damage or stains in between guest stays.
- Reported damage or theft of hotel property to management.
- Maintain supply and equipment storeroom
- Communicated with maintenance team on damages to repair.
- Professional appearance
- Maintain hotel equipment condition at all time
- Maintain Hotel safety and guests and report any hazard and safety risk
- Maintain Lost and found item register
- Restock trolley after shift
- Used cleaning chemicals following proper guidelines.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Waiter
Green Shiso Japanese Restaurant
Cronulla, NSW
01.2017 - 01.2018
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Calculated charges, issued table checks and collected payments from customers.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Informed customers about specials, upselling additional food and drink items.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Explained menu items, describing ingredients and cooking methods upon request.
- Trained new employees to perform duties.
- Informed customers of daily specials and signature menu items.
- Filled condiments and napkin containers during slack periods.
- Stocked service areas with supplies during slow periods.
Bartender and Barista
OPAH Bar and Restaurant
Cronulla, NSW
01.2017 - 10.2017
- Greet customers, give them menus, and inform them about daily specials
- Take drink orders from customers
- Pour wine and serve draft and bottled beer and other drinks and beverages
- Mix drinks according to recipes
- Check identification of customers, to ensure that they are of legal drinking age
- Clean bars, tables, and work areas
- Operate cash registers, collect payments from customers, and return change
- Manage bar operation and order and maintain liquor and bar supplies
- Stock inventory according to storage requirements
- Prepares and serve all variety of coffees: espresso, latte, and cappuccino.
Housekeeping
Holliday Inn Darling Habour
Sydney, NSW
09.2015 - 08.2016
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Returned rooms to occupant-ready status to satisfy future guests.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
Butler
Mantra Sakala Resort and Beach Club
Benoa, Bali
07.2015 - 09.2015
- Take care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests
- Able to perform software operations like check-ins / check-outs, update profile, room reservations, requests, apply payment, verify and adjust billing, activate room keys, process check-out etc
- Follows all the guest needs until they are completed to the total guest satisfaction
- To coordinate front office, general housekeeping including the dining room
- Monitor all villas to ensure all up-to-date
- To ensure all the compliments are ready
- Welcome and greet the guest, advice all the info, offers available and make them feel comfortable
- Conducts the in room check-in process in a fast and efficient manner, following all the standards and also liaising with bellmen for luggage delivery
- Serves the guests in a calm, discrete and courteous manner, respecting timing standards
- Supports the other departments such as Front Desk, Housekeeping and Room service with their duties
- Carries out checkout in efficient manner, offering luggage assistance and transportation
- Wishes fond farewell to the guest at the time of departure
- Takes notes of all the information, updates and instruction and giving proper handover before signing off from the shift.
Bar Waiter
Rock Bar Ayana Resort and Spa
Jimbaran, Bali
01.2014 - 12.2014
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Honed bartending skills by assisting bartender with high-volume shifts.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Provided exceptional service to high volume of daily customers.
- Calculated charges, issued table checks and collected payments from customers.
- Maintained accurate cash handling practices while efficiently serving customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained tidiness and organization throughout bar area.
- Communicated with patrons to offer friendly service and determine needs.
- Set up tables in between patrons to reduce wait times.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Presented menus and answered questions regarding items.
Buggy Driver
Butler
Nusa Dua, Bali
08.2013 - 12.2013
- Prepare and clean all buggies
- Making sure all the buggies are ready to be used
- Checking the preferences of the guests / option of choices
- Repair and replace faulty equipment, Assist the Butler to prepare the tables and food preparations
- Each morning duty to ensure all villas are ready for guests’ arrival
- Guide the guest(s) safely to room / villa and or surrounding Hotel area
- Supply / advice the complete information the Hotel and surrounding facilities
- At checkout time, we assist the guest with their luggages and organize the necessary transportation for the guest’s next journey
- My Latte Art
Education
Diploma - Hospitality of Management
Centebury Business College
Surry Hills, NSW06.2022
Advanced Diploma of Information Techonology
WIC (Wells International College)
Sydney, NSW01.2019
Diploma of Hospitality Management
Balindo Paradiso
Denpasar, Bali01.2015
Skills
- Restaurant Operations Management
- Bar Management
- Relationship Building
- Customer Service Best Practices
- Health Code Compliance
- Menu Pricing and Writing
- Training and Onboarding
- Labor and Food Cost Control
- Menu Development
- Problem Solving
- Supply Ordering and Management
- Money Handling
- Documentation and Recordkeeping
Timeline
Barista
Mims Cafe and Eatery
08.2022 - 10.2023
Barista
Pavement Cafe
11.2021 - 06.2022
Bartender, Barista and Waiter
Little Itally Restaurant
09.2020 - Current
Barista
Parry’s Milk Bar and Café, Barista
10.2018 - 11.2021
All-rounder
Caruso’s Italian Restaurant
05.2018 - 12.2019
Housekeeping
Rydges World Square
03.2017 - 06.2018
Bartender and Barista
OPAH Bar and Restaurant
01.2017 - 10.2017
Waiter
Green Shiso Japanese Restaurant
01.2017 - 01.2018
Housekeeping
Holliday Inn Darling Habour
09.2015 - 08.2016
Butler
Mantra Sakala Resort and Beach Club
07.2015 - 09.2015
Bar Waiter
Rock Bar Ayana Resort and Spa
01.2014 - 12.2014
Buggy Driver
Butler
08.2013 - 12.2013
Diploma - Hospitality of Management
Centebury Business College
Advanced Diploma of Information Techonology
WIC (Wells International College)
Diploma of Hospitality Management
Balindo Paradiso
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