Summary
Overview
Work History
Education
Skills
Internship
Organisations
Volunteer Experience
Languages
References
Timeline
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Putu Mega Diah Harianti

Kewdale,Australia

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and eager to contribute to a dynamic team and support organisational goals. Motivated professional leveraging team skills to build customer-driven sales experience. Excellent problem-solving skills to work within busy and constantly changing environment.

Overview

5
5
years of professional experience

Work History

Cafe Manager

Café 2 Twenty Four
Belmont, WA
01.2022 - Current
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Distributed food to service staff for prompt delivery to customers.
  • Resolved conflicts between team members in a professional manner.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Ensured all work areas were kept clean and hygienic according to health regulations.
  • Trained front-of-house staff on restaurant policies and procedures to perform duties, guest service techniques, and communication skills to promote positive experiences.
  • Performed regular maintenance checks on equipment to ensure safe operation.
  • Managed inventory levels to ensure adequate supplies were available at all times.
  • Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.

Villa Manager

The Joglo Tegeh Buhu Ungasan
Bali, Indonesia
08.2023 - Current
  • Managed budgeting and financial planning, including cost control measures to maximize profitability.
  • Managed room allocations and bookings, optimizing occupancy and revenue.
  • Supervised recruitment processes like interviewing potential candidates and selecting suitable employees.
  • Conducted regular inspections of all areas of the villa to ensure compliance with safety regulations and standards.
  • Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
  • Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
  • Coordinated renovation and maintenance projects, ensuring compliance with brand standards and safety regulations.
  • Performed administrative duties such as preparing payrolls, scheduling shifts, handling employee grievances.
  • Handled bookings efficiently via third-party platforms.

Administrative Officer

PT MUTIARA SARI SAMUDRA
Bali, Indonesia
01.2021 - Current
  • Created daily, monthly, and yearly reports to support business operations and strategic planning.
  • Compiled daily activity logs and updated records with pertinent information on a regular basis.
  • Assisted in compiling monthly expense reports.
  • Monitored email accounts regularly and responded appropriately within established timeframes.
  • Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
  • Performed data entry tasks including entering financial transactions into the company's accounting system.
  • Managed the company website to maintain up-to-date information and enhance online presence.

Front of House Staff Member

Goreng – Goreng
Mount Lawley, WA
01.2022 - Current
  • Managed cashier duties
  • Received customer orders both in-person and via phone, ensuring accuracy and efficiency
  • Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

All Rounder

Sushi n Kor
Jandakot, WA
01.2023 - 10.2024
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Closed and secured designated areas, ensuring safety and compliance.
  • Provided exceptional customer service and efficiently managed cashier duties.
  • Assisted in kitchen operations and maintained accurate stock inventory.

All Rounder

Korindo Kitchen
Jandakot, WA
01.2020 - 01.2023
  • Handled cashier duties and provided exceptional customer service.
  • Processed orders via phone and in person, delivering food and beverages to tables as needed.
  • Coordinated and managed table needs within assigned station, ensuring efficient service.
  • Maintained cleanliness of assigned areas during opening and closing shifts.
  • Managed cash handling and EFTPOS transactions accurately.
  • Assisted in kitchen operations as needed.

All Rounder

Fluffy Lamb Fremantle
Fremantle, WA
01.2020 - 01.2022
  • Handled cash transactions and operated EFTPOS systems efficiently.
  • Performed cleaning duties and ensured the restaurant was properly closed each night.
  • Managed cashier operations and provided exceptional customer service.

Education

Master of Marketing -

Curtin University
01.2021

Bachelor of Commerce - Management and Marketing

Curtin University
01.2019

Diploma of Commerce -

Curtin College
01.2017

English Academic Purpose -

Curtin English
01.2017

Skills

  • Marketing
  • Barista skills
  • Operational efficiency
  • Customer experience management
  • Hiring and training employees
  • Inventory management
  • Business administration

Internship

Skyte Design Studio - Personal Assistant (02/01/22 - 05/31/22)

  • Placed orders from suppliers and to clients, ensuring timely delivery.
  • Provided comprehensive administrative and secretarial support.
  • Compiled and prepared reports while managing bookkeeping tasks.

The Ungasan Clifftop Resort - Sales and Marketing Executive Intern (12/01/18 - 01/31/19)

  • Addressed inquiries regarding resort services and pricing through email.
  • Handled booking and payment processes via email.

Ungasan Bay View Hotel & Convention - Sales and Marketing Intern (06/01/19 - 07/31/19)

  • Conducted property inspections to ensure compliance with standards.
  • Assisted senior staff with their tasks and responsibilities.
  • Drafted letters of agreement to formalise commitments.
  • Answered phone inquiries to provide information and resolve issues.

Organisations

SERENATA (Charity Event)

  • Head Division of Sponsorship 2019 – 2020
  • External Affairs Division as Ticketing Officer 2019

Indonesian Student Association in Western Australia (PPIA)

  • Internal Advisor in Indonesian Student Association Western Australia 2020 - 2021
  • Fundraising Assistant in Indonesian Student Association in Curtin University 2019
  • As a member 2018

Curtin College Academic Peer     2017

  • Tutor first year students that are struggling with their units by giving them academic advices and assist students who are having issues in their studies.

Br. Dinas Giri Dharma Ungasan   2015 - 2016

As a secretary in this communities’ area (ST Yowana Satya Laksana)

  • Responsible to help to type a formal letter and business letter
  • Coordinating and preparing reports on the result after the meeting or other activities

Volunteer Experience

  • Australian Tattoo Expo - Tattoo artists assistant (09/01/22 - 09/30/23)
  • Curtin Volunteers Support a Reader Program - Victoria Park Primary School 2022
  • F45 Training East Victoria Park - Child Supervisor - 2020

Languages

English
Professional
Indonesian
Native/ Bilingual
Balinese
Native/ Bilingual

References

References available upon request.

Timeline

Villa Manager

The Joglo Tegeh Buhu Ungasan
08.2023 - Current

All Rounder

Sushi n Kor
01.2023 - 10.2024

Cafe Manager

Café 2 Twenty Four
01.2022 - Current

Front of House Staff Member

Goreng – Goreng
01.2022 - Current

Administrative Officer

PT MUTIARA SARI SAMUDRA
01.2021 - Current

All Rounder

Korindo Kitchen
01.2020 - 01.2023

All Rounder

Fluffy Lamb Fremantle
01.2020 - 01.2022

Master of Marketing -

Curtin University

Bachelor of Commerce - Management and Marketing

Curtin University

Diploma of Commerce -

Curtin College

English Academic Purpose -

Curtin English
Putu Mega Diah Harianti