Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Front of House Staff Member
Pepper Lunch Elizabeth
06.2022 - Current
Established welcoming atmosphere by greeting each guest warmly.
Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
Trained new staff in front-of-house procedures, customer relations, and cleaning.
Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
Marketing Assistant
Natural Juice Bali
01.2021 - 05.2022
Tracked marketing efforts to monitor results in real-time.
Generated leads through phone calls, emails and face-to-face interactions.
Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
Education
Bachelor of Business - Business Management
Melbourne Polytechnic
Preston, VIC
11.2024
Diploma of Leadership And Management - Business Management
Australian Pacific College
Melbourne, VIC
07.2020
Skills
Memory retention
Handling Complaints
Professional Appearance
Team Collaboration
Upselling
Guest Relations Management
Languages
English
Full Professional
Indonesian
Native or Bilingual
Timeline
Front of House Staff Member
Pepper Lunch Elizabeth
06.2022 - Current
Marketing Assistant
Natural Juice Bali
01.2021 - 05.2022
Bachelor of Business - Business Management
Melbourne Polytechnic
Diploma of Leadership And Management - Business Management
Australian Pacific College
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