Puvaneswari Goh Seow Li
Berala,NSW
Summary
An administrative professional with experience in all aspects of office and facility administration, including, purchasing and logistics. Core competence lies in the area of office and business support administration. An individual who takes pride in her work and quality of work. An extremely hands-on kind of person, pro-active and coupled with the ability to analyze needs and implement effective solutions depending on the situation. Have the ability to quickly adapt to new environments, dedicated, willingness to learn and the desire to explore new challenges.
Healthcare professional with extensive experience in transplant assistance and patient care. Known for delivering comprehensive support throughout transplant process and ensuring high standards of medical compliance. Strong focus on teamwork and adaptability, trusted to meet evolving needs and contribute to successful outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Hair Transplant Assistant Technician
Karstup Pty Ltd
01.2023 - Current
- Consistently met or exceeded performance goals set by the clinic, contributing to a reputation for quality care and positive outcomes.
- Collaborated with fellow technicians to share best practices and stay updated on emerging trends in the field of hair transplantation.
- Improved patient satisfaction by providing thorough consultations and addressing concerns before procedures.
- Expanded clinic''s client base through skillful execution of successful hair transplant procedures, generating positive word-of-mouth referrals.
- Assisted in developing customized hair transplant plans, resulting in tailored treatment for individual patients.
- Provided exceptional customer service when interacting with patients both pre-and post-operatively, fostering trust and loyalty among clientele.
- Continuously improved surgical proficiency by participating in ongoing training sessions and staying current on industry advancements.
- Paid close attention to operating procedures for adherence to established surgical techniques.
Senior Dispatcher
Lawrence Dry Cleaners
04.2023 - 07.2024
- Coordinated closely with maintenance teams to ensure vehicle upkeep, minimizing downtime and maximizing efficiency.
- Reduced response times for emergency calls with improved dispatch procedures and coordination.
- Coordinated emergency response efforts during natural disasters or other crisis situations, working closely with relevant authorities to ensure prompt resolution and minimize negative impacts on service levels rendered to affected customers.
- Managed a team of dispatchers, ensuring timely and accurate communication between drivers and customers.
- Collaborated with other departments to address logistical challenges and improve overall operational efficiency.
Van Driver
Lawrence Dry Cleaners
03.2022 - 03.2023
- Enhanced route efficiency by meticulously planning daily delivery schedules, taking into account distance, traffic, and fuel consumption.
- Maintained a high level of professionalism and customer service while interacting with clients during pick-up and drop-off times.
- Assisted in inventory management through conducting regular stock checks and reporting discrepancies to the supervisor.
- Ensured compliance with company policies and transportation regulations for safe and efficient delivery services.
- Collaborated with dispatchers to communicate any delays or obstacles encountered during deliveries, allowing for prompt adjustments to timelines or routes.
Bartender
MAAYAA RESTAURANT AND CATERING PTE LTD
11.2020 - 02.2022
- Verify identification and age requirements of customers
- Mix traditional and creative cocktails
- Process payment from customers
- Clean glasses and bar utensils
- Make suggestions based on customer tastes and preferences
- Record and balance cash receipts and prepare cash deposits
- Open and maintain tabs throughout their shift
- Build a rapport with regular customers to create a positive atmosphere
Retail Store Manager
SAMSONITE SINGAPORE PTE LTD
01.2016 - 06.2020
- Make sure the store runs smoothly and make sure to meet sales target set by my superior
- Additionally, I need to promote the business and come up with different advertising strategies
- I also have to supervise my staffs closely, discipline them and let them go if they are unable to perform the job right
- On the other hand, I also hire and sometimes train new people
- As a Store in Charge, I also have to make sure the store is stocked
- I have to order new products or any products that is selling good in the store and regularly make an inventory of the goods
- Planning various promotions and events for the store
- Assisting customers and addressing their concerns
- Handling all merchandising, inventory, control, ordering, cash control and maintenance
Rover Team Leader
TUNETALK SDN BHD
08.2010 - 12.2015
- Help marketing and sales managers increase brand value by representing the brand to target customer
- Supervising, guiding and motivating to help colleagues work together and ensure they're delivering good customer service
- Ensuring the staff are happy so the business can run smoothly, organize and delegate their workload as well as monitoring them to make sure it's done correctly
- Represents the brand to targeted customers in order to increase awareness, create a specific image, generate sales opportunities and build customer preference
- Rove around the country and also during events to sell sim packs
- Keep a good maintenance of the company cars
- Daily registration and activation for selected convenience stores
- Weekly report via Microsoft Excel
Telemarketing Executive
CIMB ( MV MARKETING )
07.2008 - 02.2009
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service
- Convince customers to open bank account and also fixed deposit account with our company
Telemarketing Executive
Hong Leong ( VADS BERHAD )
02.2008 - 08.2008
- Call customers to give them free insurance policies from our company
Education
Certificate III - Health Services Assistance
TAFE NSW
NSW02-2026
Certificate in Caregiving of the Elderly & Disablity -
SG CAREGIVER
03.2021
The Art of Mixology -
TMC ACADEMY
02.2021
Sijil Pelajaran Malaysia -
Sekolah Menengah Kebangsaan Puchong Utama ( 1 )
12.2004
Skills
- Teamwork
- Ability to Multitask
- Time Management
- Ability to Work Under Pressure
- Fast Learner
- Effective Time Management
- Customer Service
- Marketing
- Transplant coordination
- Patient interaction
- Surgical assistance
- Sterilization procedures
- Transplant surgery
- Post-surgery care
- Patient services
- Medical documentation
Languages
English
Malay
References
- Amy Burns / Senior Lead Technician / KARSTUP PTY LTD / +61 0413 225 164
- Khin Moh / Dispatch Manager / LAWRENCE DRY CLEANERS / +61 0407 792 433
- Chua Hian Ghee / Retail Manager / SAMSONITE SINGAPORE PTE LTD / +65 8100 5118
- Raymond Jude / Manager / TUNETALK SDN BHD / +60 111-8707777
Hobbies and Interests
- Swimming
- Travelling
- Outdoor Activities
Personal Information
- Place of Birth: Malaysia
- Date of Birth: 10/10/1988
- Nationality: Malaysian
- Driving License: Malaysia Class D , Singapore Class 3C , Australia Class C & R
Certification
- Basic Life Support Certification / Emergency Management Services
- Infection Prevention and Control - The Basics Training / NNHI LMS
- Accidents & Emergencies Care for the Elderly & Disability (with CPR + AED) / Singapore Caregiving Academy
- Support Care Recipients to meet their needs & Basic Medication / Singapore Caregiving Academy
- Basic Life Support Certification
- Transferring,Lifting & Moving Techniques with or without Equipment / Singapore Caregiving Academy
- Pressure Ulcer Care / Singapore Caregiving Academy
- Personal Hygiene & Grooming / Singapore Caregiving Academy
- The Art of Mixology / Association of Bartenders & Sommeliers Singapore
Timeline
Senior Dispatcher
Lawrence Dry Cleaners
04.2023 - 07.2024
Hair Transplant Assistant Technician
Karstup Pty Ltd
01.2023 - Current
Van Driver
Lawrence Dry Cleaners
03.2022 - 03.2023
Bartender
MAAYAA RESTAURANT AND CATERING PTE LTD
11.2020 - 02.2022
Retail Store Manager
SAMSONITE SINGAPORE PTE LTD
01.2016 - 06.2020
Rover Team Leader
TUNETALK SDN BHD
08.2010 - 12.2015
Telemarketing Executive
CIMB ( MV MARKETING )
07.2008 - 02.2009
Telemarketing Executive
Hong Leong ( VADS BERHAD )
02.2008 - 08.2008
Certificate in Caregiving of the Elderly & Disablity -
SG CAREGIVER
The Art of Mixology -
TMC ACADEMY
Sijil Pelajaran Malaysia -
Sekolah Menengah Kebangsaan Puchong Utama ( 1 )
Certificate III - Health Services Assistance
TAFE NSW
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