Pyrena Sidhu

Heart Plan in a Box" and "Beyond the C", intern at Willeton Family Practice.

• Assisted with the planning and implementation of public health initiatives, including "Heart Plan in a Box" (cardiovascular health promotion).
• Led the "Beyond the C" campaign, focusing on hepatitis C awareness and patient outreach.
• Conducted community engagement and health promotion activities, including pop-up vaccination clinics targeting underserved populations.
• Supported administrative tasks such as patient data entry, appointment scheduling, and filing.
• Participated in interdisciplinary team meetings to discuss clinic operations and patient care strategies.
• Gained exposure to electronic medical records (EMR) systems and practice management software.
• Maintained patient confidentiality and followed clinic protocols in all interactions.
• Received mentoring and feedback on professional conduct, communication, and workplace skills.

• Greet patients, clients, or visitors in a friendly and professional manner
• Answer phone calls, respond to inquiries, and direct calls appropriately
• Schedule and confirm appointments using booking systems
• File documents (physical and digital) according to system protocols
• Prepare and send out correspondence, invoices, or forms
• Handle Medicare, private health, and insurance claims (if in a medical setting)
• Reconcile daily cash or EFTPOS transactions
• Support staff with printing, scanning, photocopying, and other clerical tasks
• Assist in onboarding processes for new staff or patients

Supervisor handling operations in a medical centre caring for COVID-19 patients.

• Oversee daily operations of the medical centre, ensuring smooth and efficient workflow across departments.
• Coordinate patient flow, including triage, testing, isolation, and treatment of COVID-19 patients.
• Manage staff scheduling to ensure adequate coverage, especially for frontline clinical roles.
• Support clinical teams with operational needs such as equipment, logistics, and emergency preparedness.
• Monitor stock levels of medical supplies, PPE, and testing kits, and liaise with procurement for replenishment.
• Communicate with external stakeholders, such as public health authorities, suppliers, and emergency services.
• Conduct staff briefings and training on COVID-19 safety measures and operational changes.
• Handle patient and staff concerns, providing support and escalating issues where necessary.
• Contribute to crisis management planning and rapid response during outbreaks or high-demand periods.