Qasim Mirza
Lakemba,New South Wales
Summary
Devoted professional proactively and quickly identifies the best course of action for given scenarios. Confident in handling tasks independently and in teams with a highly organized approach to work. A strong advocate for those in need and committed to providing the best possible service.
A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help the team achieve company goals.
Overview
6
6
years of professional experience
Work History
Community Services Assistant
Ernest Street Mosque
06.2019 - Current
- Collaborated with social workers to support patients.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
School Prefect
Amity College
08.2018 - 11.2023
- Attended seminars, workshops and conventions to remain current on educational research and statistics impacting educational standards.
- Planned and facilitated relevant, needs-based professional learning tools, resources and educational materials to enhance teaching skills.
- Collaborated with supervisors to examine effectiveness of program and instruction.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Oportos Customer Service
Oportos
01.2022 - 08.2023
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
Education
Bachelor of Accounting -
Maquarie University
Macquarie Park, NSW03.2026
High School Diploma -
Amity College
Prestons11.2023
Skills
- Active Listening
- Microsoft Office
- Client Advocacy
- First Aid/CPR
- Flexible Schedule
- Critical Thinking
- Customer Service
- Cultural Sensitivity
- Relationship Building
Languages
Urdu
Professional
Hindi
Professional
Punjabi
Professional
English
Native/ Bilingual
Affiliations
- prefect of the school representative council
- captain of Lakemba Sports cricket U17
- used to run a computer website which sold computer parts
- completed a first aid course
Timeline
Oportos Customer Service
Oportos
01.2022 - 08.2023
Community Services Assistant
Ernest Street Mosque
06.2019 - Current
School Prefect
Amity College
08.2018 - 11.2023
Bachelor of Accounting -
Maquarie University
High School Diploma -
Amity College
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