QAZAFI ABDUL RAZZAQ
St Andrews
Summary
Experienced management professional with a track record of enhancing operational efficiency and customer satisfaction in fast-paced retail environments. Skilled in leading teams to achieve productivity goals, managing budgets effectively, and developing strategies for performance improvement. Known for excellent problem-solving skills and the ability to maintain professionalism in challenging situations.
Overview
17
17
years of professional experience
Work History
Parking Enforcement Officer
Liverpool City Council
Liverpool
05.2025 - Current
- Conduct regular patrols of streets, residential areas, and council-owned car parks.
- Check for compliance with traffic and parking regulations, including pay-and-display, permit zones, and restricted areas.
- Issue Paking Infringement to vehicles in contravention of parking regulations.
- Use handheld devices to record accurate evidence.
- Identify and report abandoned, or dangerously parked vehicles.
- Act as a visible point of contact for the public, offering guidance on parking restrictions and council services.
- Respond to enquiries and complaints in a courteous and professional manner.
- Maintain accurate records of patrols, enforcement actions, incidents, and shift activities.
- Provide written statements and attend tribunals or court hearings where necessary.
Car Park Manager
Point Parking Pty Ltd
Campbelltown
02.2023 - 12.2024
- Company Overview: POINT PARKING PTY LTD | NSW
- Led the management of Macarthur Square, NSW's one of the largest shopping center car park.
- Monitor and report on car park revenue, expenses, and budget.
- Responsible for the comprehensive management and efficient operation of a parking facility. This includes overseeing staff, ensuring regulatory compliance, and delivering exceptional customer service.
- Prepare and submit daily, weekly, and monthly reports detailing parking transactions, revenue, and any operational issues. Monthly reports should include a detailed analysis of total revenue, trends, and areas requiring attention.
- Directed a team of parking attendants, fostering a culture of excellence and accountability to maintain service standards.
- Collaborate with security teams to ensure a safe environment for customers and staff.
- Monitor the security of the car park, including surveillance and emergency response.
- Prepare comprehensive financial and operational reports and yearly budget for senior management, highlighting key performance indicators, revenue streams, and areas for improvement.
- Address and resolve customer complaints and issues promptly, ensuring a high level of customer satisfaction and maintaining a positive image for the facility.
- Coordinate with the shopping centre management and other departments on parking-related matters. Work with contractors and service providers for maintenance and improvements.
- Provide regular updates and reports to Senior management.
- POINT PARKING PTY LTD | NSW
Customer Service Officer
Secure Parking Pty Ltd
Campbelltown
09.2022 - 01.2023
- Issue Infringement notices in accordance with guidelines of Revenue NSW in surrounding Campbelltown Hospital.
- Encourage repeat visitation by providing excellent proactive service to customers by anticipating customer needs and responding quickly to resolve any problems.
- Advise Secure Parking customers of the latest deals and offerings provided by head office and take all reasonable steps to ensure customers have the most appropriate product.
- Ensure all incidents and/or complaints are handled within guidelines and reported promptly.
- Identifying, repairing, and undertaking basic/routine car park maintenance requirements, recording, monitoring, and reporting problems.
- Regular walks of the car park to ensure equipment is functioning properly.
Assistant Management Accountant
Beak & Johnson (Pty) Ltd
04.2017 - 03.2020
- Supporting the senior/managing accountant and wider finance team.
- Collaborating with various teams to work on various accounting projects.
- Managing effective-costing procedures, budgets, forecasting expenses.
- Processing invoices and assessing feasibility of purchases.
- Preparing succinct reports, interpreting financial data and records.
- Preparing weekly reconciliation for Woolworths.
- Handling budget allocation and managing various operations/departments.
- Utilizing practices to reduce labour overtime as per company's policies.
- Following up and completion of interstate order to achieve full production orders.
Yield & Lien Manager
Beak & Johnson (Pty) Ltd
08.2014 - 07.2017
Price & Sealing Officer / Production Supervisor
Beak & Johnson (Pty) Ltd
09.2011 - 08.2014
- Accurately reported status of production to supply chain departments, ensuring compliance with quality standards.
- Collaborated with planning department and other personnel to ensure delivery of order within allocated time.
- Supervised sealing and packaging of all products to ensure products are correctly labelled and protected.
- Instructed newly-hired workers and communicated standard operating procedures to them.
- Followed and adhered to all company rules and regulations.
- Following GMP standards for looking after Quality of production before dispatching to Customers.
Business Development Executive
Ensign Communique
01.2008 - 10.2009
- Oversaw sales process to attract new clients.
- Worked with senior team members to identify and manage risks.
- Maintained fruitful relationships with clients and address their needs effectively.
- Researched and identified new market opportunities.
- Prepared and delivered pitches to potential investors.
- Fostered a collaborative environment within the organization.
Education
B.Com - Accounting And Finance
AUSTRALIAN CATHOLIC UNIVERSITY
North Sydney, NSW01.2014
B.Com - Accounting And Finance
UNIVERSITY OF KARACHI
Pakistan01.2010
Skills
- Production Management
- Inventory Management
- Operations Management
- Cost Management
- Supplier Relationship Management
- Team Training & Development
- Order Management
- Procurement Management
- Quality Assurance
- Management and Leadership
- Budget Administration
- Operational Efficiency
Custom
Available upon Request
Timeline
Parking Enforcement Officer
Liverpool City Council
05.2025 - Current
Car Park Manager
Point Parking Pty Ltd
02.2023 - 12.2024
Customer Service Officer
Secure Parking Pty Ltd
09.2022 - 01.2023
Assistant Management Accountant
Beak & Johnson (Pty) Ltd
04.2017 - 03.2020
Yield & Lien Manager
Beak & Johnson (Pty) Ltd
08.2014 - 07.2017
Price & Sealing Officer / Production Supervisor
Beak & Johnson (Pty) Ltd
09.2011 - 08.2014
Business Development Executive
Ensign Communique
01.2008 - 10.2009
B.Com - Accounting And Finance
AUSTRALIAN CATHOLIC UNIVERSITY
B.Com - Accounting And Finance
UNIVERSITY OF KARACHI