Summary
Work History
Education
Skills
Languages
Timeline
Generic

Qi Gao

Notting Hill,VIC

Summary

Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature, and proactive approach to solving problems and managing conflict. Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities, and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.

Work History

Customer Service Manager

Shinyway Education
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Cashier

Smoking Store
03.2024 - Current


  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Certificate III - Child Care

Dalton College
Melbourne, VIC
10.2024

Master of Commerce - Accounting

Deakin University
Melbourne, VIC
07.2018

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Customer-focused
  • patient
  • Complaint resolution
  • Hygiene and Cleanliness
  • Personnel training and development
  • Documentation and Record Keeping

Languages

Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Limited Working
English
Professional Working

Timeline

Cashier

Smoking Store
03.2024 - Current

Customer Service Manager

Shinyway Education

Certificate III - Child Care

Dalton College

Master of Commerce - Accounting

Deakin University
Qi Gao