Qi Liu

Responsibilities:

• Provide outstanding customer service to ensure guest satisfaction.
• [For servers:] Take and serve orders accurately and efficiently.
• [For cooks:] Prepare and cook menu items following recipes and quality standards.
• [For hosts:] Greet and seat guests, manage reservations, and maintain an organized waitlist.
• Maintain a clean and safe work environment by following health and safety regulations.
• Collaborate with team members to ensure smooth restaurant operations.
• Address customer inquiries and resolve any issues promptly and professionally.
• [For managers:] Oversee daily operations, manage staff, and handle inventory and scheduling.
• My chievements

1. Operational Efficiency

• Improved restaurant efficiency by implementing streamlined workflows, reducing service times by 20%.
• Successfully reduced food waste by 15% through inventory optimization and staff training.

2. Revenue Growth

• Increased monthly revenue by 25% by introducing a new menu and promoting high-margin items.
• Developed and executed promotional campaigns, leading to a 18% increase in customer traffic during off-peak hours.

3. Team Leadership

• Built and led a high-performing team, resulting in a 90% employee retention rate over two years.
• Conducted regular training sessions that improved staff performance and customer service ratings by 15%.

4. Customer Satisfaction

• Elevated customer satisfaction scores by 20% through implementing service standards and addressing guest feedback promptly.
• Created a loyalty program that increased repeat customer visits by 15%.

5. Cost Management

• Cut operational costs by 10% by negotiating better vendor contracts and optimizing staff scheduling.
• Maintained a food cost percentage below the industry average while improving food quality.

6. Problem-Solving

• Resolved a staffing crisis during peak season by cross-training employees, maintaining uninterrupted service.
• Successfully handled a critical health inspection, achieving a perfect compliance score.

7. Innovation and Growth

• Introduced online ordering and delivery services, boosting overall sales by 35%.
• Organized theme nights and community events that increased visibility and drove new customer acquisition.