Qian Zhang
Summary
Driven professional with a proven track record in customer service and sales expertise, notably at Liquorland. Skilled in cash handling and fostering strong customer relationships, leading to increased sales and customer satisfaction. Demonstrates exceptional communication skills and a goal-oriented approach, ensuring efficiency and positive outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Sale Assistant
Liquorland
01.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Team Member
Rainbow Town Playground
04.2022 - 12.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
Cashier
All-Star Noodles
01.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Business (Marketing) - Caulfield
Monash University
Melbourne, VIC02.2025
High School Diploma -
Girton Grammar School
Bendigo11.2020
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Customer Service
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
Hobbies
- Gym and Soccer: When I get my own free time, I would like to do exercise for my soccer performance.
- Perfume: I would like to buy and wear different brands of perfume to show my personality and mood.
- Music: I would like to listen Pop music especially K-pop (Korean) and C-pop(Chinese).
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Sale Assistant
Liquorland
01.2023 - Current
Team Member
Rainbow Town Playground
04.2022 - 12.2023
Cashier
All-Star Noodles
01.2021 - 09.2021
Bachelor of Business (Marketing) - Caulfield
Monash University
High School Diploma -
Girton Grammar School
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