Qianqian Zhang
Box Hill,VIC
Summary
Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of Melbourne history, architecture and events. Well-rounded guide successful at giving entertaining tours of Melbourne for more than 6 years. Highly educated and bilingual. Enjoys communicating knowledge of local sites to visitors and residents alike. Enthusiastic tour guide with passion for cultivating unforgettable travel experiences. Excellent historical knowledge of [Location] with excellent organizational and public speaking skills. Skilled storyteller favored by guests for talent to weave stories and history of sites and venues into entertaining monologue.
Overview
15
15
years of professional experience
Work History
Tour Guide
Grand Aust Tour
06.2023 - Current
- Enhanced visitor experience by providing engaging and informative tours of various attractions.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Salesperson
BWS
11.2022 - Current
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
Tour Guide
Gold Dragon Tour Pty Ltd
07.2017 - 01.2020
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Enhanced visitor experience by providing engaging and informative tours of various attractions.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
Travel Consultant
Shandong Gaosu Guoji Lv You Youxian Gongsi
01.2009 - 04.2017
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Built strong relationships with clients through exceptional communication and personalized service.
Education
Diploma - Business
TMG College
Melbourne, VIC11.2018
Bachelor of Arts - Social Work
LuDong University
China 06.2008
Skills
- Script Creation
- Baggage Assistance
- Travel Recommendations
- Tourism Management
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Tour Guide
Grand Aust Tour
06.2023 - Current
Salesperson
BWS
11.2022 - Current
Tour Guide
Gold Dragon Tour Pty Ltd
07.2017 - 01.2020
Travel Consultant
Shandong Gaosu Guoji Lv You Youxian Gongsi
01.2009 - 04.2017
Diploma - Business
TMG College
Bachelor of Arts - Social Work
LuDong University
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