Qianwen Ao
Scoresby,VIC
Summary
Detailed-oriented professional with a background in data management, accounting and customer relationship management. Passionate about finance, skilled in Excel, and adept at independent problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Trade Operations Specialist
SDIC Commodities Co., Ltd.
05.2023 - 02.2024
- Oversaw day-to-day operations, delegating tasks appropriately to ensure efficient and compliant execution of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Optimized customer service processes, enhancing customer satisfaction, and addressing clients' feedback and concerns in a timely and professional manner.
- Accountable for data collection, organization, and analysis, ensuring accurate and error-free entry into database system.
Freelance Purchasing Agent
Self-employeed
07.2016 - 06.2019
- Managed and executed cross-border purchasing services, assisting clients in buying international goods
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Developed and nurtured strong, long-term client relationships through consistent, personalized communication and tailored services, ensuring high levels of satisfaction and loyalty.
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Resolve customer complaints and post-sale issues to improve customer satisfaction.
Trainee Accountant
Monash University, Clayton Campus
12.2015 - 02.2016
- Managed and organized accounting documents, ledgers, and other financial records to ensure accuracy and ease of access for auditing and reporting purposes.
- Efficiently managed data resources, facilitated the preparation of detailed financial statements and provided support during quarterly financial audits to ensure compliance and accuracy.
- Consistently met deadlines for assigned tasks, contributing to overall efficiency within the accounting department.
- Maintained confidentiality of sensitive financial information, adhering to company policies and professional ethics standards.
Education
Master of Business - Banking And Finance
Monash University
Caulfield, VIC12.2014
Bachelor of Commerce - Professional Accounting
Macquarie University
Macquarie Park, NSW09.2013
Skills
Operational Efficiency
Planning and coordination
Cross-Functional Communication
Project Management
Data Analysis
Time management
Attention to details
Customer relationship management
Team work
Problem solving
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Certification
Excel Skills for Business: Essentials
Timeline
Trade Operations Specialist
SDIC Commodities Co., Ltd.
05.2023 - 02.2024
Freelance Purchasing Agent
Self-employeed
07.2016 - 06.2019
Trainee Accountant
Monash University, Clayton Campus
12.2015 - 02.2016
Master of Business - Banking And Finance
Monash University
Bachelor of Commerce - Professional Accounting
Macquarie University
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