Qiao (Josie) Deng
Canberra,ACT
Summary
I am a motivated Social Worker with comprehensive knowledge of social justice issues affecting marginalized communities and vulnerable people. I am also well-versed in delivering caring and compassionate support to address mental health issues in leading both one-on-one and group counselling sessions to improve client well-being and coping skills development. I am committed collaborative and analytical advocate which builds strategic partnerships, advocates for clients, and advances change for vulnerable groups in need.
Overview
5
5
years of professional experience
Work History
Social Worker
Deakin Private Mental Health Hospital
10.2023 - Current
- Developing and implementing detailed pre-discharge plans for clients soon to be reintegrated into community.
- Conducting about 5 psycho-education therapy group sessions each week.
- Formulating treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Organising clinical documentation, treatment plans, and referrals.
- Documenting case notes daily and coordinated follow-up for seamless case management.
- Interviewing clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Providing crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
Field Supervisor
Australian Catholic University
08.2023 - Current
- Mentored and guided a social work student during her practicum, providing invaluable insights and professional development support.
- Designed and facilitated a structured learning environment, offering students opportunities to apply theoretical knowledge to real-world scenarios.
- Conducted regular one-on-one and group supervision sessions, fostering open communication and constructive feedback exchange.
- Monitored and assessed students' progress, ensuring adherence to professional standards and ethical practices.
- Collaborated with educational institutions to align practicum goals with curriculum objectives, enhancing students' overall learning experience.
- Evaluated students' performance through comprehensive assessments, identifying areas for growth and tailoring guidance accordingly.
- Delivered workshops (lunch & learn) and presentations on relevant social work topics, enriching students' understanding of industry trends and challenges.
Intake Coordinator (Acting)
Uniting NSW&ACT
06.2023 - 08.2023
- Efficiently managed the intake process, swiftly processing incoming referrals from CYPS to Uniting service while maintaining accuracy and attention to detail.
- Skillfully conducted initial intake assessments and risk evaluations, ensuring comprehensive understanding of clients' needs and circumstances.
- Undertook consulting sessions in Children & Young People Service (CYPS). Regularly collaborated with the CYPS, providing valuable insights and contributing to the enhancement of services.
- Conducted thorough risk assessments during the intake process, enabling informed decision-making and proper triaging of families to suitable programs.
- Exhibited outstanding coordination abilities, establishing and maintaining robust relationships with stakeholders and new families.
Case Manager
Uniting NSW&ACT
03.2021 - 11.2023
- Provide case management services of families within the ACT child protection system who are at risk of entry into the Out-Of-Home care (OOHC) or to support the return of children home following a placement in OOHC and to ensure restoration plan meets the best interest of clients.
- Provide case management services to families with complex needs in accordance with the policies and procedures to ensure the care and protection needs of clients been met, including communicating with professionals, making appropriate referrals, making complaints etc.
- Managing clients’ records by using confidential software and keeping filing and documentation in a timely manner.
- Assisting families to formulate goals that are client focused and address the safety and well-being of children.
- Developing care plans and coordinating the case with relevant stakeholder, including formal communication, professionals’ meetings, case conferences etc.
- Contributing positively to the development of collaborative partnerships with statutory departments and other key organisations.
- Facilitating therapeutical parenting support groups in COVID-19 lockdown period regarding home schooling parenting support.
Counsellor (Volunteer)
Self-Employed
02.2020 - Current
- Conduct one-on-one counselling sessions with individuals to provide emotional support, guidance, and insights tailored to their real life needs.
- Create a safe and welcoming space for clients to share their concerns, questions, and experiences related to their daily life.
- guide clients to unpack the unproductive though pattern and how they can impact their life.
- identify negative thinking and re-shape it in a way that changes how they feel.
- Self-motivated, with a strong sense of personal responsibility.
Case Manager
CYPS
02.2020 - 02.2021
- Implemented child-centred case management approach, employing strength-based practices to ensure children and young people are the focal point of decision-making processes aligned with legislation and policies.
- Demonstrated exceptional case management skills and techniques, delivering culturally informed interventions that consistently yielded positive outcomes for children, young people, and families.
- Investigated reports of child abuse and neglect, displaying meticulous attention to detail and adherence to procedural guidelines.
- Employed crisis intervention strategies to address urgent situations promptly, ensuring the safety and well-being of children and young people.
- Proficiently resolved conflicts by employing effective communication and negotiation skills, fostering productive outcomes for all parties involved.
- Established and maintained effective liaison with stakeholders, cultivating collaborative relationships to support comprehensive care for children, young people, and families.
- Skillfully advocated for the best interests of children and young people, engaging in negotiations to secure necessary resources and services.
Support Worker
Disability Aging And Community Care Services
01.2019 - 11.2019
- Provided support to individuals with disabilities to promote independence and social inclusion.
- Assisted with daily living activities such as personal care, meal preparation, and transportation.
Education
Master of Social Work -
Australian Catholic University
Canberra11.2019
Master of International Relations -
Australian National University
Canberra06.2018
Master of Arts - International Policy Analysis
Sichuan University
China07.2015
Bachelor of Arts - English
Chengdu University of Technology
China07.2012
Certificates and Membership
- Schema Therapy - Certificate Program participant (under supervision)
- Sand Play Therapy Certified
- AASW registered Social Worker (Membership number: 476492)
- ACWA registered Community and Welfare Worker (Membership number: DENG151239)
- Mental Health First Aid Certified
- First Aid Certified
- Working with Vulnerable People (WWVP) registration
- NATTI Credentialed Community Language (Mandarin/English)
Timeline
Social Worker
Deakin Private Mental Health Hospital
10.2023 - Current
Field Supervisor
Australian Catholic University
08.2023 - Current
Intake Coordinator (Acting)
Uniting NSW&ACT
06.2023 - 08.2023
Case Manager
Uniting NSW&ACT
03.2021 - 11.2023
Counsellor (Volunteer)
Self-Employed
02.2020 - Current
Case Manager
CYPS
02.2020 - 02.2021
Support Worker
Disability Aging And Community Care Services
01.2019 - 11.2019
Master of Social Work -
Australian Catholic University
Master of International Relations -
Australian National University
Master of Arts - International Policy Analysis
Sichuan University
Bachelor of Arts - English
Chengdu University of Technology
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