Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Qijun (Charlotte) Ma

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experience in different industry.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Reliable employee seeking service industry. Offering excellent communication and good judgment.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude.


Willingness to take on added responsibilities to meet team goals.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level therapist position. Ready to help team achieve company goals.

Overview

3
years of professional experience

Work History

Malcolm's Chinese Restaurant

Wait Staff Member
10.2021 - 12.2022

Job overview

  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Observed safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Jones's Street Cafe

Cafe Worker
03.2021 - 09.2021

Job overview

  • Maintained clean and attractive product displays to entice customer purchases.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Trained new cafe workers in sales, customer service and safety.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Assisted customers with product selection by answering questions about food ingredients and nutritional value.

Ma's Chinese Restaurant

Kitchen Crew Member
09.2019 - 12.2020

Job overview

  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Learned other teammates' work tasks to train as backup.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.

Education

TAFE
Griffith, NSW

Diploma from Beauty Therapy
12.2022

Skills

  • Member Services
  • Attentive Service
  • Guest Relations Management
  • Assist Customers
  • Guest Satisfaction
  • Suggestive Selling
  • Item Promotion
  • Hospitality Service

Languages

Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual

Timeline

Wait Staff Member

Malcolm's Chinese Restaurant
10.2021 - 12.2022

Cafe Worker

Jones's Street Cafe
03.2021 - 09.2021

Kitchen Crew Member

Ma's Chinese Restaurant
09.2019 - 12.2020

TAFE

Diploma from Beauty Therapy
Qijun (Charlotte) Ma