Qiming Liu
Carnegie,VIC
Summary
Dedicated and experienced Junior Structural Engineer with a strong background in technical support, system-based administration, and customer service within the engineering sector. Exceptional skills in project coordination, document management, and report preparation. Eager to bring a customer-centric approach to the Engineering Technical Assistant role at Maroondah City Council, contributing to high-quality service aligned with Council objectives and standards.
Overview
11
11
years of professional experience
Work History
Junior Structural Engineer
ClearCalcs
06.2022 - Current
- Technical & Content Development: Contributed to the development and implementation of advanced calculators, ensuring alignment with technical standards.
- Customer Service: Currently leading customer success role, addressing customer inquiries and offering specialized technical advice. Collaborate with marketing and executive teams for task prioritization.
- Project-Based Development: Participated in ClearCalcs-ITI Australia Project, focused on updating our section database and modernizing outdated calculator tools.
- Admin Work: Coordinated cross-functional efforts among various teams to manage bugs and feature development, handling document management and report preparation.
- Team Coordination: Engaged with multiple internal departments, an experience akin to multi-disciplinary setting of Maroondah City Council.
Customer Service Representative
JH Pty, Ltd, Melbourne
11.2019 - 12.2021
- Customer Communication: Gained valuable experience in customer engagement and communication
- High-Pressure Coordination: Learned how to manage tasks efficiently during peak operational hours, a skill useful for coordinating Engineering Services Department technical support and administrative duties.
- Conflict Resolution: Addressed guest concerns and complaints promptly, developing conflict resolution skills vital for customer service
- Integrity & Supplier Relationships: Maintained honest and transparent interactions with customers while also building relationships with suppliers
PhD Researcher
Swinburne University Of Technology
03.2015 - 07.2019
- Research & Information Gathering: Collected and organized diverse data sets for the purpose of structural research, skills transferable to coordinating technical support and administrative duties.
- Algorithm Development: Created algorithms and applied them to various structures, enhancing my proficiency in technical tasks and system implementations.
- Structural Modeling & Analysis: Performed in-depth modeling and analysis of structures, gaining hands-on experience in engineering tasks similar to those in Development Approvals & Asset Protection.
- Report Writing & Documentation: Compiled and synthesized findings into comprehensive reports and academic papers, honing skills in document management and correspondence coordination.
- Professional Presentations: Delivered data-driven presentations at academic conferences and seminars, demonstrating the ability to communicate complex information clearly to senior professionals.
Research Assistant
Swinburne University Of Technology
06.2016 - 06.2019
- Data Collection & Analysis: Spearheaded data collection and analysis efforts for research in social network dynamics, skills that are transferable to tasks requiring data scrutiny and technical insights.
- Report Writing & Documentation: Authored comprehensive research reports, demonstrating aptitude in document management and detailed correspondence, beneficial for any role requiring accurate and concise reporting.
- Team & Meeting Coordination: Orchestrated group meetings and academic seminars, an experience that enhances my ability to manage multi-team collaborations and coordinate administrative duties effectively.
Undergraduate Civil Engineer
Longyuan Construction Group, China
05.2012 - 09.2012
- Reviewing construction plans and drawings to verify the accuracy and feasibility.
- Carrying out surveying, setting out and supervised the construction of the roof, the basement, and the inner walls.
- Assisting the site manager in coordinating with the construction labour, the design team and the management team.
- Scheduling the progress of work and reporting related issues to the project manager.
Education
Ph.D. - Structural Engineering
Swinburne University of Technology
Melbourne, VIC12.2019
Master of Science - Structural Engineering
Cardiff University
Cardiff, UK09.2014
Bachelor of Science - Civil Engineering
University of Liverpool
Liverpool, UK09.2013
Skills
- Customer Success: Current role includes frontline customer support, answering technical queries, and offering technical advice
- Structural Engineering: Junior Engineer with a focus on developing structural design calculations
- Document Management: Experienced in monitoring cross-team bug lists, report preparation, and administrative tasks
- Technical Coordination: Hands-on project management skills developed through work on ITI Australia Project and content development
Timeline
Junior Structural Engineer
ClearCalcs
06.2022 - Current
Customer Service Representative
JH Pty, Ltd, Melbourne
11.2019 - 12.2021
Research Assistant
Swinburne University Of Technology
06.2016 - 06.2019
PhD Researcher
Swinburne University Of Technology
03.2015 - 07.2019
Undergraduate Civil Engineer
Longyuan Construction Group, China
05.2012 - 09.2012
Ph.D. - Structural Engineering
Swinburne University of Technology
Master of Science - Structural Engineering
Cardiff University
Bachelor of Science - Civil Engineering
University of Liverpool
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