Qing (Cindy) Ma
Sydney,NSW
Summary
Qing (Cindy) Ma is a dedicated professional with a robust background in education and management, holding advanced degrees in International and Comparative Education. With proven skills in leadership, project coordination, and customer service, she has successfully driven significant sales growth and fostered strong client relationships. Cindy's adaptability and problem-solving abilities make her a valuable asset in dynamic environments.
Overview
12
12
years of professional experience
Work History
Manager
Feel Fashion Pty Ltd
Sydney, Australia
05.2020 - Current
- Led a dynamic team, providing guidance, motivation, and fostering a collaborative environment to achieve collective goals
- Managed the women’s fashion section, ensuring it was well-organized, adequately stocked, and visually appealing to maximize sales potential
- Implemented and executed strategic sales plans, resulting in a sales increase of over 200% in 2021, positioning one of our labels, Worthier, as a popular brand in the Australian market
- Spearheaded the introduction of new products, collaborating closely with designers and sales to align offerings with market demand, leading to improved product visibility and profitability
- Proactively engaged with clients, addressing their needs and concerns promptly, significantly contributing to maintaining strong client relationships
- Established and maintained strong relationships with key suppliers, negotiating favorable terms, and ensuring the availability of high-quality products
- Conducted regular market analyses to identify emerging trends and competitors, providing valuable insights for decision-making and staying ahead in the highly dynamic fashion industry
- Implemented employee training programs focusing on product knowledge and customer service skills, resulting in a more informed and customer-focused sales team
- In charge of recruitment processes, including interviewing and hiring new employees, ensuring the team had the necessary skills and talents to meet organizational goals.
Sales
Feel Fashion Pty Ltd
Sydney, Australia
09.2018 - 05.2020
- Successfully promoted and sold women's fashion products, demonstrating a keen understanding of current trends and styles
- Provided personalized styling advice to customers, contributing to a positive shopping experience and fostering lasting connections
- Utilized social media platforms to showcase new arrivals, engage with customers, and promote exclusive deals, resulting in increased online and in-store traffic.
English Teacher (Casual)
Golden Palm School of Art and Culture
Shanghai, China
09.2012 - 08.2014
- Conducted classes for Cambridge International Young Learners English, fostering a dynamic and engaging learning environment
- Developed and implemented effective teaching methodologies, resulting in improved student performance and overall satisfaction
- Collaborated with colleagues to enhance the curriculum and participated in professional development opportunities to stay updated with the latest educational trends.
Administration Assistant (Casual)
Office of Compulsory Education
East China Normal University, China
03.2012 - 06.2013
- Assisted in the organization of large academic conferences, including the 2014 International Conference of Learning Sciences and the 2013 AP China Summit for Education
- Managed junior administrative tasks, ensuring the smooth functioning of the office and supporting the office manager in various capacities.
Education
PhD - Institute of International and Comparative Education
East China Normal University
06.2018
Master of Education - Institute of International and Comparative Education
East China Normal University
07.2014
Bachelor of Arts - School of English Education
Xi’an International Studies University
07.2011
Skills
- Administrative Support
- Facilities Management
- Project Coordination
- Customer Service
- Advanced skills in Microsoft Office applications
- Communication
- Problem-Solving
Conference volunteer experience
- International Conference of the Learning Sciences (ICLS), 02/2014, 04/2014
- AP China Education Summit, 11/2013, 12/2013
- The 3rd East Asian International Conference on Teacher Education Research, 12/2012
- The 2nd Forum of Chinese Education Internationalization and Informatization, 10/2012, 11/2012
Previous research area
- Comparative Higher Education
- Intercultural Education
- Internationalization of Higher Education
- Inclusive Education
- Female Education
- IB Education
Visa type
Subclass 858 Global Talent Visa (AU Permanent Resident Visa)
Personal Characteristics
- Adaptable: Demonstrated adaptability in navigating uncertainties and maintaining excellent profitability during the COVID-19 pandemic at Feel Fashion.
- Collaborative: Worked seamlessly with cross-functional teams to launch new product lines, ensuring cohesive and successful product introductions.
- Leadership: Provided guidance and motivation to teams, achieving collective goals and maintaining a positive team culture.
- Problem Solver: Proactively identified and implemented innovative solutions to maintain operational efficiency and profitability.
- Strong Communicator: Effectively communicated with clients and stakeholders, addressing needs and concerns promptly and maintaining strong relationships.
- Customer-Focused: Prioritized customer satisfaction through personalized advice and active engagement, resulting in positive experiences and lasting connections.
Languages
- English, Proficient
- Mandarin Chinese, Mother Tongue
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Manager
Feel Fashion Pty Ltd
05.2020 - Current
Sales
Feel Fashion Pty Ltd
09.2018 - 05.2020
English Teacher (Casual)
Golden Palm School of Art and Culture
09.2012 - 08.2014
Administration Assistant (Casual)
Office of Compulsory Education
03.2012 - 06.2013
PhD - Institute of International and Comparative Education
East China Normal University
Master of Education - Institute of International and Comparative Education
East China Normal University
Bachelor of Arts - School of English Education
Xi’an International Studies University
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