Overview
Work History
Education
Skills
Timeline
Generic

Qing (King) Chen

Camberwell,Victoria

Overview

16
16
years of professional experience

Work History

Director

Sunny Pine Home Care
West Footscray, Victoria
11.2019 - Current
  • Managed scheduling systems to ensure adequate coverage and service delivery.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Managed budgeting and financial planning processes for the organization.
  • Negotiated agreements with external partners such as contractors or consultants.
  • Coordinated activities with other departments to expedite work and improve collaboration.

Senior Projec Manager

WestUrban Construction
Mount Waverley, Victoria
11.2016 - 08.2021
  • Collaborated with sales teams to create tailored solutions for clients.
  • Managed contract negotiations to secure favorable terms for the company.
  • Presented product demonstrations to prospective clients and stakeholders.
  • Tracked industry developments and competitor activities for strategic planning.
  • Built strong rapport with clients through regular communication and relationship-building activities.
  • Negotiated contracts with potential clients and managed existing client relationships.
  • Participated in team meetings and provided timely updates on projects being handled by the department.
  • Evaluated customer feedback and complaints in order to implement changes that would improve service quality.
  • Analyzed market trends, competitor strategies, and industry developments to develop effective sales strategies.
  • Performed data analysis to assess customer needs and identify areas for improvement within the organization's sales process.
  • Created comprehensive presentations outlining product features, benefits, and pricing structures.
  • Attended networking events and conferences in order to build connections with potential partners and customers.
  • Reviewed existing policies and procedures related to sales processes and proposed recommendations for improvement.

Operations Manager

GEC RTO
Melbourne CBD, Victoria
10.2014 - 08.2016
  • Managed daily operations to ensure efficient workflow and resource allocation.
  • Developed and enforced operational policies to maintain compliance with industry standards.
  • Coordinated cross-functional teams to optimize process improvements and enhance productivity.
  • Implemented training programs to enhance staff skills and operational knowledge.
  • Evaluated vendor performance to ensure service quality and cost-effectiveness in procurement.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Built strong operational teams to meet process and production demands.

General Manager

Parkdale Motor Inn
Parkdale, Victoria
11.2009 - 02.2014
  • Managed daily hotel operations, ensuring guest satisfaction and service quality.
  • Coordinated with staff to streamline check-in and check-out processes efficiently.
  • Oversaw budget management and financial reporting for operational expenditures.
  • Implemented marketing strategies to promote hotel services and increase occupancy rates.
  • Collaborated with vendors to procure supplies and manage inventory effectively.
  • Engaged with guests to address concerns and improve overall customer experience.
  • Created a positive work environment for staff by providing guidance, support, recognition and motivation.
  • Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
  • Handled guest complaints professionally and efficiently.

Education

BBA - Commerce

University of Melbourne
Parkville, VIC
12-2006

Some College (No Degree) - Certificate IV in Training And Education

RMIT University
Melbourne, VIC

Skills

  • Project management
  • Budget management
  • Operational efficiency
  • Contract negotiation
  • Customer service
  • Vendor management
  • Conflict resolution
  • Communication skills
  • Team collaboration
  • Staff training

Timeline

Director

Sunny Pine Home Care
11.2019 - Current

Senior Projec Manager

WestUrban Construction
11.2016 - 08.2021

Operations Manager

GEC RTO
10.2014 - 08.2016

General Manager

Parkdale Motor Inn
11.2009 - 02.2014

BBA - Commerce

University of Melbourne

Some College (No Degree) - Certificate IV in Training And Education

RMIT University

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Qing (King) Chen