Qing (King) Chen
Camberwell,Victoria
Overview
16
16
years of professional experience
Work History
Director
Sunny Pine Home Care
West Footscray, Victoria
11.2019 - Current
- Managed scheduling systems to ensure adequate coverage and service delivery.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Facilitated collaboration between teams by encouraging open communication channels.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Collaborated with senior leadership to set long-term objectives for the company.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Managed budgeting and financial planning processes for the organization.
- Negotiated agreements with external partners such as contractors or consultants.
- Coordinated activities with other departments to expedite work and improve collaboration.
Senior Projec Manager
WestUrban Construction
Mount Waverley, Victoria
11.2016 - 08.2021
- Collaborated with sales teams to create tailored solutions for clients.
- Managed contract negotiations to secure favorable terms for the company.
- Presented product demonstrations to prospective clients and stakeholders.
- Tracked industry developments and competitor activities for strategic planning.
- Built strong rapport with clients through regular communication and relationship-building activities.
- Negotiated contracts with potential clients and managed existing client relationships.
- Participated in team meetings and provided timely updates on projects being handled by the department.
- Evaluated customer feedback and complaints in order to implement changes that would improve service quality.
- Analyzed market trends, competitor strategies, and industry developments to develop effective sales strategies.
- Performed data analysis to assess customer needs and identify areas for improvement within the organization's sales process.
- Created comprehensive presentations outlining product features, benefits, and pricing structures.
- Attended networking events and conferences in order to build connections with potential partners and customers.
- Reviewed existing policies and procedures related to sales processes and proposed recommendations for improvement.
Operations Manager
GEC RTO
Melbourne CBD, Victoria
10.2014 - 08.2016
- Managed daily operations to ensure efficient workflow and resource allocation.
- Developed and enforced operational policies to maintain compliance with industry standards.
- Coordinated cross-functional teams to optimize process improvements and enhance productivity.
- Implemented training programs to enhance staff skills and operational knowledge.
- Evaluated vendor performance to ensure service quality and cost-effectiveness in procurement.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
General Manager
Parkdale Motor Inn
Parkdale, Victoria
11.2009 - 02.2014
- Managed daily hotel operations, ensuring guest satisfaction and service quality.
- Coordinated with staff to streamline check-in and check-out processes efficiently.
- Oversaw budget management and financial reporting for operational expenditures.
- Implemented marketing strategies to promote hotel services and increase occupancy rates.
- Collaborated with vendors to procure supplies and manage inventory effectively.
- Engaged with guests to address concerns and improve overall customer experience.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Handled guest complaints professionally and efficiently.
Education
BBA - Commerce
University of Melbourne
Parkville, VIC12-2006
Some College (No Degree) - Certificate IV in Training And Education
RMIT University
Melbourne, VICSkills
- Project management
- Budget management
- Operational efficiency
- Contract negotiation
- Customer service
- Vendor management
- Conflict resolution
- Communication skills
- Team collaboration
- Staff training
Timeline
Director
Sunny Pine Home Care
11.2019 - Current
Senior Projec Manager
WestUrban Construction
11.2016 - 08.2021
Operations Manager
GEC RTO
10.2014 - 08.2016
General Manager
Parkdale Motor Inn
11.2009 - 02.2014
BBA - Commerce
University of Melbourne
Some College (No Degree) - Certificate IV in Training And Education
RMIT University