Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Qingshu Li

Adelaide,SA

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced Customer Service Representative fluent in English and Chinese language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

3
3
years of professional experience

Work History

Tutor at the Chinese Language School

University Of Adelaide
03.2020 - 04.2023
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exceeded goals through effective task prioritization and great work ethic.

Teaching Assist at Chinese Teaching Corner

Confucius Institute Adelaide
02.2020 - 04.2023
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Front Service

Chao Chow
01.2021 - 01.2023
  • Greeted customers and helped with product questions, selections and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Opened and closed store independently and prepared nightly bank drop for manager.

Front Service

Pepper Lunch
05.2020 - 02.2021
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
  • Greeted customers and helped with product questions, selections and purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.

Education

Bachelor of Psychological Science - Psychology

University of Adelaide
Adelaide, SA
07.2023

Skills

  • Chinese Language Fluency
  • School Counseling
  • Cash Handling
  • Persuasive Selling
  • Sales Expertise
  • Store Opening and Closing
  • Product and Service Sales
  • Product Recommendations

Languages

Chinese (Mandarin)
Native or Bilingual
English
Full Professional

Timeline

Front Service

Chao Chow
01.2021 - 01.2023

Front Service

Pepper Lunch
05.2020 - 02.2021

Tutor at the Chinese Language School

University Of Adelaide
03.2020 - 04.2023

Teaching Assist at Chinese Teaching Corner

Confucius Institute Adelaide
02.2020 - 04.2023

Bachelor of Psychological Science - Psychology

University of Adelaide
Qingshu Li