Qing(Suzy) Su

Self-motivated sales assistant associate with 3 years experience in retail and chain-store management. Enjoys intrinsic rewards of helping others and establishing rapport with customers and stakeholders. Skilled at ensuring customer loyalty by providing exemplary service, responding to customers' needs and questions, and resolving disputes.

Sales Assistant and Project Administrator 03/2021 to Current

Tech Family Group (Phone Planet/Sky Mobile Store)- Adelaide, SA

As a Sales Assistant 03/2021 to Current

• Assisted customers with prompt and polite support in-person and via telephone.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Fielded customer questions to share information about products, availability and pricing.
• Updated sales data on daily base

As a Project Management Administrator 12/2021 to 07/2022

• Responsible for store equipment maintenance and store renovation.
• Gathered and compared service information and quotations to report to senior leadership.
• Communicated and liaised with contractors to define timelines and outcomes
• Oversaw work preformed by contractors and reported on variations
• Supported the warehouse to monitor and maintain internal inventory system
• Responsible for notification and information delivery to all company's chain stores and staff
• Managed Google Business Profile

Sales Associate, 10/2022 to 9/2023

Mavaya (Optus Store) - Adelaide, SA

• Provided positive first impressions to welcome existing, new and potential customers.
• Solved customer challenges by offering relevant devices, sim plans and home internet services.
• Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit Optus offerings.
• Process customer orders via internal system.
• Maintained records related to sales, and inventory availability.

Sales Assistant, 04/2020 to 03/2021

Maxmix Home and Gift - Adelaide, SA

• Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
• Helped customers locate products and checked store system for merchandise at other sites.
• Maintained records related to sales, returns and inventory availability.
• Worked closely with the manager to solve problems and handle customer concerns.

Admissions Coordinator, 07/2019 to 01/2020

ELSC Enterprise - Adelaide, SA

• Prepared and lodged documents for school and university applications for oversea students based on the admissions criteria.
• Maintained positive relationships with schools and universities admissions department and gathered updated information about admission criteria.
• Maintained admissions guidelines by writing, updating changes to admissions criteria and procedures, reporting to director.
• Liaised with sub-agents, including pre-evaluating the cases for sub-agents, providing consultation services where they need.
• Responsible for the planning of ELSC Education Exhibition 2019

Language

English - Fluent

Mandarin - Native