Qingyan Chen
Sydney,NSW
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Casa Bojoux Jewellery P/L China
02.2016 - 01.2023
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Researched and corrected customer concerns to promote company loyalty.
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Fluent in English, Cantonese and Mandarin
- Ability to work in a fast-paced and high-pressure environment
- Team player with a positive attitude
- Attention to detail and ability to multitask
- Ability to handle difficult customers with tact and diplomacy
- Proficient in Microsoft Office
Education
Associate of Applied Science - Medical Radiation Sciences
University of Sydney
Sydney, NSW01.2010
Skills
Highly motivated and dedicated customer service representative with experience in providing excellent service to customers in fast-paced environment
Fluent in English, Cantonese and Mandarin Possess strong communication skills and ability to build strong relationships with colleagues and clients Committed to ensuring all customer service requirements are met in timely, efficient and professional manner
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Customer Service Manager
Casa Bojoux Jewellery P/L China
02.2016 - 01.2023
Associate of Applied Science - Medical Radiation Sciences
University of Sydney
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