Qinyue Zhang
Zetland,NSW
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
8
8
years of professional experience
Work History
Language Tutor
Heyan
09.2019 - 09.2023
- Motivated students with accurate feedback and positive reinforcement.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Issued reports updating students, parents and teachers on student progress.
- Created personalized lesson plans to meet needs of diverse learners.
- Reviewed computer science class material with students to support discovery of correct answers to problems.
- Developed methods to motivate and engage students in learning.
Expo Booth Interpreter
CHINAPLAS
04.2021 - 04.2021
- Greeted and provided customers with undivided attention while assisting at exit booth to promote positive customer experience.
- Stocked booth with supplies to meet customer needs.
- Maintained appearance of exit booth and surrounding areas to present neat and orderly image.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Communicated with clients to understand interpreting needs and provide best service possible.
Retail Assistant
Feng Xiju Anime Convention
08.2015 - 08.2019
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used QR scan system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Master of Arts - Interpreting
University of New South Wales
Sydney, NSW05.2025
Skills
- Product Merchandising
- Customer Assistance
- Friendly and Helpful
- Interpersonal Communication
- Microsoft Office
- Team Cooperation
Hobbies
Latin Dancing, A-pop Dancing, Video Filming, Photography
Languages
Chinese (Cantonese)
Native or Bilingual
Timeline
Expo Booth Interpreter
CHINAPLAS
04.2021 - 04.2021
Language Tutor
Heyan
09.2019 - 09.2023
Retail Assistant
Feng Xiju Anime Convention
08.2015 - 08.2019
Master of Arts - Interpreting
University of New South Wales
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