Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
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QIUYING YANG

Summary

Professional client service expert with over six years of experience in luxury retail, eager to leverage expertise in a challenging role within a prestigious brand. Proven track record of cultivating strong client relationships through exceptional customer service and personalized experiences. Adept in product merchandising, sales strategies, and social media trends, consistently exceeding sales targets in competitive environments. Fluent in Mandarin and English, enhancing the ability to connect with a diverse clientele and effectively address unique needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Beauty Consultant

CLARINS, DAVID JONES
07.2015 - 08.2016
  • Delivered outstanding customer service, consistently engaging clients, and offering professional product recommendations.
  • Maintained long-term relationships with clients by inputting their information into the database, inviting them to events, and new product launches.
  • Coordinated efficient restocking of the sales floor with current merchandise and accurate signage for current promotions.
  • Collaborated with the team to reach targets and achieve daily KPIs consistently.

Beauty Consultant

SK-II, DAVID JONES
08.2016 - 01.2021
  • Maintained daily communication with the SK-II management team, ensuring the seamless flow of information on sales reports, floor events, and business opportunities through daily emails.
  • Provided support for in-store merchandising and visual programs, effectively communicating challenges to the Area Manager.
  • Met sales targets consistently for each shift by positively engaging clients and delivering high levels of service.
  • Represented the SK-II brand through personal image, utilizing products for self-presentation in training and events.
  • Followed up with clients after completed sales to assess satisfaction.

Learning Hub Officer

CITY OF CANNING
07.2022 - 04.2023
  • Delivered learning programs, in line with outcomes from the Learning City Strategy.
  • Provided excellent customer service to the Canning community through dynamic, intuitive customer service that responds to the changing needs of the customer.
  • Effectively supported the provision of library circulation services and operation.
  • Built and maintained genuine relationships with customers, stakeholders, and partners.

Life Skills Trainer

IMAGINE COMMUNITY SERVICES
05.2022 - 03.2023
  • Provided support and practical assistance to people with disabilities through daily activities, working within a trauma-informed, strength-based, and client-centered approach.
  • Ensured that information about relevant community resources is available to clients and appropriate referrals are made and followed up.
  • Created and updated individualized case management documentation for clients in line with Imagine protocols, ensuring accurate records were maintained, and meetings were effectively coordinated.
  • Supported the manager to review and implement individualized case management plans for each client.

Education

Diploma - Community Service

North Metropolitan TAFE
Perth, WA
07.2021

Bachelor - Communications

Edith Cowan University
Perth, WA
11.2018

Skills

  • Communication Skills
  • Interpersonal Skills
  • Organisational Skills
  • Time Management Skills
  • Customer Relationship Management
  • Stakeholder Engagement
  • Ability to Work in a Team
  • Money Handling
  • Microsoft Office

LANGUAGES

Chinese (Mandarin)
English

Certification

  • Working with Children Check
  • National Police Clearance
  • First Aid & CPR Certificate
  • Driver’s License
  • NDIS Worker Orientation Certificate
  • NDIS Worker Screening Check
  • COVID-19 Infection Control Training Certificate
  • Proof of COVID-19 vaccination (Fully Vaccinated)
  • Child Safe Organisations Training Certificate

Timeline

Learning Hub Officer

CITY OF CANNING
07.2022 - 04.2023

Life Skills Trainer

IMAGINE COMMUNITY SERVICES
05.2022 - 03.2023

Beauty Consultant

SK-II, DAVID JONES
08.2016 - 01.2021

Beauty Consultant

CLARINS, DAVID JONES
07.2015 - 08.2016

Diploma - Community Service

North Metropolitan TAFE

Bachelor - Communications

Edith Cowan University

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QIUYING YANG