Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
Qiwen Zheng

Qiwen Zheng

Melbourne,VIC

Summary

I am a second-year Pharmaceutical Science student at Monash University. I’ve gained valuable skills through diverse work experiences. As a receptionist at a sushi shop for a year, I honed my ability to work under pressure and communicate effectively. In my role as a clinic receptionist, I adapted to fast-paced environments and learned to prioritise efficiency. My participation as an Employability Week organiser further strengthened my leadership and teamwork skills such as getting everyone involved into the project, enabling me to work effectively with teams of all sizes while maintaining a positive and supportive attitude. Additionally, I am volunteering with Ilker’s research in Monash for a month, where I’m gaining valuable knowledge and expertise in the pharmaceutical field. These experiences, paired with my curiosity and commitment to learning, make me adaptable, hardworking, and eager to contribute.

Overview

3
3
years of professional experience

Work History

Receptionist

Privite Clinic
06.2024 - 07.2024
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Able to work under pressure while maintaining effective team work

Receptionist

Personal Business
10.2021 - 02.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Able to work under pressure

Education

Bachelor - Pharmaceutical Sciences

Monash University
Parkville, VIC
01-2027

Skills

  • Organization skills
  • Time management
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Work under pressure
  • Effective team work

Languages

Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist

Privite Clinic
06.2024 - 07.2024

Receptionist

Personal Business
10.2021 - 02.2023

Bachelor - Pharmaceutical Sciences

Monash University
Qiwen Zheng