QIXIN LI
Griffin,QLD
Summary
Experienced with managing shop operations and team supervision. Utilizes strategic planning to improve operational efficiency and customer satisfaction. Track record of effective inventory control and staff development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Massage Shop Manager
Massage Indulgence Lutwyche
Lutwyche, QLD, Australia
12.2021 - Current
- Reception skills
- Manage and supervise the team of massage therapists
- Increased sales by 40%
- Increased Google Review from rating 4.1/5 to 4.9/5
- Oversee the scheduling, booking and coordination of massage appointments and services
- Maintain inventory and order supplies as needed to support massage operations
- Ensure high standards of cleanliness, hygiene and safety throughout the massage facility
- Handle customer inquiries, feedback, and complaints in a professional and timely manner
- Develop and implement marketing strategies to promote the business and attract new clients
- Monitor and report on key performance metrics to drive continuous improvement
- Foster a positive and motivating work environment for the massage team
Restaurant Manager
China World Restaurant
Torquay, QLD, Australia
07.2018 - 01.2020
- Increased sales by 10%
- Increased Facebook Review from rating 3.8/5 to 4.3/5
- Menus planning and design under consultation with head cook
- All functions planning and organization
- Goods purchasing and ordering based on budget
- Inventory and financial transactions maintaining
- Ensuring dining facilities are clean, functional and of suitable appearance which are under health regulations
- Evaluate customers satisfaction and service in consultation with them
- Recruit, select, train and supervise waiting and kitchen staffs
- Taking reservations, greeting guests and assist in taking orders if needed
Restaurant Manager
Little Nonya Restaurant
Lismore, NSW, Australia
07.2017 - 06.2018
- Menus planning and design under consultation with cooks
- All functions planning and organization
- Goods purchasing and ordering based on budget
- Inventory and financial transactions maintaining
- Ensuring dining facilities are clean, functional and of suitable appearance which are under health regulations
- Evaluate customers satisfaction and service in consultation with them
- Recruit, select, train and supervise waiting and kitchen staff
- Taking reservations, greeting guests and assist in taking orders if needed
Restaurant Waitress
East Court Restaurant
Richmond, NSW, Australia
07.2016 - 06.2017
- Table setting, arranging and customers greeting
- Taking order and relaying them to kitchen and bar staff
- Food and beverages serving
- Daily cleaning and sanitation of restaurant
- Collecting payments for sales and operating point of sales machines and cash registers
- Wines and complement food recommendation to customers
Food Quality Assurance Leader
Guangzhou Peninsula Food Co., Ltd.
Guangzhou, China
12.2011 - 09.2012
- Developing QA procedures and food safety standards for the manufacture of food products
- Coordinating food processes, managing workers in factory
- Laboratory equipment maintenance
Food Quality Control Technologist
Guangzhou Baiyun District Supermarket
Guangzhou, China
07.2010 - 05.2011
- QC & in-process testing of products (flavour, colour, taste and texture)
- Product quality monitoring
- Developing practical applications of experimental and research findings
Food Safety Internal Auditor
Guangzhou Administration of Industry and Commerce
Guangzhou, China
05.2010 - 12.2010
- Analyze and assess food safety, sanitation, and security measures at client locations, primarily restaurants and grocery stores
- Educating and training client employees on food safety practices
- Supporting management with reviewing and approving audits of assigned staffs and providing coaching and feedback
Education
Diploma - Remedial Massage
Mastery Institute Australia
Australia08-2023
Diploma - Hospitality Management
Royal Brisbane Institute of Technology
Australia05-2017
Master of Science (Extension) - Food Science and Technology
University of New South Wales
Australia07-2016
Bachelor of Engineering (with thesis) - Food Science and Engineering
Zhongkai University of Agriculture and Engineering
China06-2013
College Diploma Program (with thesis) - Food Nutrition and Testing (Food Safety)
Guangzhou City Polytechnic
China06-2011
Skills
- Hard working, quick learning and attention to details
- Strong Innovation Ability
- Good Customer service
- Good Organizational and Planning Ability
- Good Management Skills
- Good presentation and communication skills
- Proficiency in Microsoft Office (Excel, Word, PPT)
- Well in spoken and written English, Mandarin and Cantonese
- Health and safety
Certification
- Diploma of Remedial Massage
- Diploma of Hospitality Management
- Master Degree of Food Science and Technology (Extension)
- Certificate of University English Language Program
- Bachelor Degree of Food Science and Engineering
- Blue Card (Working with Children Check)
- Certificate of First Aid
- Certificate of Food Safety Supervisor
- Certificate of Responsible Service of Alcohol
- Certificate of Public Nutritionist (China)
- Certificate of Senior Food Inspector (China)
- Certificate of Quality Management System ISO9001, ISO22000, ISO14001, OHSAS18001 (China)
- IELTS 6.5
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Interests
- Kids caring
- Watching micro-drama
- Reading
- Gardening
- Baking
- Cooking
- Documenting and sharing travel experiences
Timeline
Massage Shop Manager
Massage Indulgence Lutwyche
12.2021 - Current
Restaurant Manager
China World Restaurant
07.2018 - 01.2020
Restaurant Manager
Little Nonya Restaurant
07.2017 - 06.2018
Restaurant Waitress
East Court Restaurant
07.2016 - 06.2017
Food Quality Assurance Leader
Guangzhou Peninsula Food Co., Ltd.
12.2011 - 09.2012
Food Quality Control Technologist
Guangzhou Baiyun District Supermarket
07.2010 - 05.2011
Food Safety Internal Auditor
Guangzhou Administration of Industry and Commerce
05.2010 - 12.2010
Diploma - Hospitality Management
Royal Brisbane Institute of Technology
Master of Science (Extension) - Food Science and Technology
University of New South Wales
Bachelor of Engineering (with thesis) - Food Science and Engineering
Zhongkai University of Agriculture and Engineering
College Diploma Program (with thesis) - Food Nutrition and Testing (Food Safety)
Guangzhou City Polytechnic
Diploma - Remedial Massage
Mastery Institute Australia
Australian Permanent Resident
YES