Summary
Overview
Work History
Education
Skills
Skill Competencies
Hobbies and Interests
Licenses And Qualifications
Timeline
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Ramzi Mangok

Ramzi Mangok

Summary

Motivated and highly adaptable professional with a diverse background in delivering exceptional customer service, team leadership, training, and conflict resolution in dynamic and high-pressure settings. Known for building strong relationships at all organizational levels, I bring forth robust communication, problem-solving, and analytical skills. Currently enrolled in a Diploma of Work Health and Safety I am dedicated to continuous learning and professional growth to enhance my knowledge and expertise in Health and Safety including emergency services. Exceptional at managing multiple responsibilities in fast-paced team environments. I am flexible, dependable, efficient, and an adaptive person. My ability to communicate effectively in challenging conditions and adhere to safety and emergency standards ensures the execution of tasks with precision. A calm and composed demeanour under pressure allows me to excel in high-stress situations, making me an asset in critical scenarios.

Overview

13
13
years of professional experience

Work History

Emergency Services Officer

Parabellum International
07.2024 - Current

Emergency Services Officer

SETS Medical and Rescue
12.2022 - Current
  • Stationed at the Worsley Alumina Refinery Site – South 32
  • Responding to and managing site-based incidents in adherence to site policies and procedures
  • Prepare and conduct daily pre-start
  • Prepare and Inductions for new employees and visitors
  • Prepare and lead Health and Safety weekly hand over meetings to senior management team
  • Weekly inspections and shared results of the inspections to the senior management
  • Prepare and delivered monthly toolbox - Toolbox consisted of delivering recent statistics from Myosh on - take 5 numbers, hazards numbers, recent incidents, lessons learnt from previous incidents and business updates
  • Participated in weekly meetings in preparation for the auditors coming into the business
  • Participated in ICAM incidents investigations
  • Swift response to emergencies, specializing in fire and rescue operations
  • Conducting drug and alcohol screenings
  • Providing high-quality first aid and professional frontline healthcare services
  • Conduct site Audits and update registers for chemicals, rigging/ rescue gear
  • PPE and more
  • Drug and Alcohol including urine collection for lab testing random and non-random
  • Liaising with site supervisors and offsite medical providers
  • Expertly managing site medications per Poisons Permit holder guidelines
  • Planning and delivering training sessions, knowledge sharing, and scenario-based activities for volunteer Emergency Response Team (ERT) members
  • Diligently managing onsite hardware, emergency vehicles, devices, and equipment
  • Providing vital assistance to ESOs, ERTs, Paramedics, and HSE management
  • Maintaining detailed incident reports and logs for accurate record-keeping and evidence
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Provided new-employee health and safety orientations and developed materials for presentations
  • Conducted job safety analysis and personal protective equipment analysis to identify hazards for elimination and select proper safety equipment to protect employees from hazards of job
  • Performed safety analyses to evaluate potential risks and develop risk mitigation strategies
  • Monitored workplace activities to determine compliance with safety regulations and standards
  • Conducted safety audits and inspections to identify workplace hazards and deficiencies

Detention Centre Officer

Serco Immigration Services
01.2012 - 12.2016

During my tenure at Serco Immigration Services, I played a pivotal role in ensuring the safety and security of detainees within various detention centres across Australia

  • Conducting regular security patrols and inspections
  • Collaborating closely with colleagues and detainees to maintain a peaceful and compliant atmosphere
  • Demonstrating exceptional conflict resolution skills to address disputes and diffuse tensions effectively amongst detainee groups
  • Coordinating emergency response protocols, ensuring swift and organized responses to critical incidents
  • Assisting in the implementation of security policies and procedures, consistently promoting a secure environment
  • Maintaining records of security incidents and actions taken for thorough documentation as per policy and procedure
  • Actively participating in ongoing training and professional development to stay updated with the latest security practices and regulations
  • Assess and report any safety concerns for rectification.

Education

Diploma of Work Health and Safety -

02.2025

Skills

  • Safety & Risk Management
  • Emergency Response & Incident Management
  • Training & Development
  • Conflict Resolution
  • Team Leadership & Supervision
  • Hazard Identification & Mitigation
  • Workplace Health & Safety Compliance
  • Strong Analytical & Problem-Solving Skills
  • Crisis Management & Decision Making
  • Software Proficiency
  • Multitasking Abilities
  • Sound report writing
  • Strong understanding of legislation
  • Administration and Reporting
  • Compliance Issues
  • Positive attitude
  • Conducting compliance audits
  • Safety and Risk Assessments
  • Injury Assessments
  • Injury Prevention and management
  • Risk Management Strategies
  • Risk Identification
  • Incident investigation and reporting
  • Sound computer skills in Microsoft Word, Excel, outlook and database systems
  • Exceptional Customer Service
  • Team Leadership
  • Training
  • Relationship Building
  • Communication
  • Problem-Solving
  • Analytical Skills
  • Multi-Tasking
  • Flexibility
  • Reliability
  • Safety and Emergency Standards
  • Calm Under Pressure
  • Record Keeping
  • Emergency Response
  • Medication Management
  • Training Delivery
  • High-Pressure Environments

Skill Competencies

  • Software Proficiency
  • Multitasking Abilities
  • Sound report writing
  • Strong understanding of legislation
  • Administration and Reporting
  • Compliance Issues
  • Positive attitude
  • Conducting compliance audits
  • Safety and Risk Assessments
  • Injury Assessments
  • Injury Prevention and management
  • Risk Management Strategies
  • Risk Identification
  • Incident investigation and reporting
  • Sound computer skills in Microsoft Word, Excel, Outlook and database systems

Hobbies and Interests

  • Reading
  • Chess
  • Travel
  • Weight Training

Licenses And Qualifications

  • Current First Aid Certificate & CPR
  • Certificate IV in Health Care
  • Certificate IV in Work Health and Safety (OHS)
  • ICAM (Incident Cause Analysis Method)
  • Certificate III in Emergency Response and Rescue
  • Certificates in Vertical Rescue and Confined Space
  • Collect Specimens for Drug of Abuse Testing (HLTPAT005)
  • WA HR-A License
  • Operate and maintain a 4WD vehicle
  • White card
  • First Aid Certification: HLTAID009 - Provide Cardiopulmonary Resuscitation
  • HLTAID010 - Provide Basic Emergency Life Support
  • HLTAID014 - Provide Advanced First Aid
  • HLTAID015 - Provide Advanced Resuscitation and Oxygen Therapy
  • Certificate II and III in Security Operations
  • Initial Training Course (Immigration Detention)
  • Working with Children Check (Western Australia)
  • Certificate IV in Training and Assessment
  • Working Safely at Heights
  • Enter and Work in Confined Spaces
  • Advanced Scaffolding
  • BHP, Rio Tinto and South 32 inducted

Timeline

Emergency Services Officer

Parabellum International
07.2024 - Current

Emergency Services Officer

SETS Medical and Rescue
12.2022 - Current

Detention Centre Officer

Serco Immigration Services
01.2012 - 12.2016

Diploma of Work Health and Safety -

Ramzi Mangok