Quai Thompson
Burleigh Waters, Gold Coast,QLD
Summary
I am a very outgoing, highly motivated, bubbly & ambitious individual with a great passion for the hospitality industry. I have excellent interpersonal skills allowing me to effectively communicate with a wide range of people. I am currently searching for my next challenge in Australia. I had previously lived and worked on Hamilton Island, Queensland, Australia where I was a sole charge Bartender in a fine dining restaurant. Prior to that, working in Otago upon completing a 21 month Diploma in Hospitality Management at Queenstown Resort College in 2021 & just finished working as a head bartender at Sofitel, Auckland.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Bartender
Sofitel Auckland - Accor
Auckland
04.2024 - 07.2024
- Maintain 5 star service for every guest
- Create and serve cocktails and drinks at a high level of service
- Take initiative and lead the rest of the team to ensure smooth service
- Ability to pair certain wines with food & make recommendations to guests
Sole Charge Bartender
Mariners Seafood Restaurant
Hamilton Island, QLD
03.2023 - 12.2023
- Followed RSA procedures to ensure responsible consumption of alcohol
- Developed and crafted new signature cocktails to support bar marketing brand and increase profits
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender
Skyline Stratosfare Restaurant
Queenstown
05.2022 - 02.2023
- Kept bar presentable and well-stocked to meet customer needs
- Organised bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Adhered to NZ alcohol laws regarding services and customer regulations
- Upsold daily promotions and made recommendations based off of customer preferences.
Sales Associate
Shosha
Queenstown
01.2022 - 05.2022
- Provided positive first impressions to welcome customers
- Increased sales by offering advice on purchases and promoting products
- Used a POS system to process sales, refunds, and online orders.
Host/ Waitress
El Camino Cantina
Queenstown
01.2022 - 05.2022
- Monitor restaurant activity to determine seating
- Worked with front of house staff & management to move tables and adjust seating to accommodate groups with special requests
- Informed servers of newly seated parties for efficient service
- Provided positive first impressions to welcome customers
- Increased sales by offering advice on purchases and promoting products.
Waitress/ Bartender
Hilton
Auckland
08.2020 - 06.2021
- Maintain a 5-star etiquette
- Resolved guest complaints to maintain complete customer satisfaction
- Greeted new customers, discussed specials and took drink orders.
Education
Diploma in Hospitality Management -
Queenstown Resort College
NCEA Level 3 in Merit Endorsment -
Rosehill College
Skills
- Strong Work Ethic
- Critical Thinking
- POS Software
- Interpersonal Skills
- Communication
- Adaptability
- Customer Service
- Guest Relations
- Resolving Irregularities
Certification
Responsible Service of Alcohol (RSA) QLD
Affiliations
- Gerardo Milessi Diaz, Sofitel Bar Manager,
+64221884783, gjomd@yahoo.com.ar
- Alastair Prentice, Mariners Seafood Restaurant Supervisor,
+61493207995, alastair.prentice93@gmail.com
Timeline
Head Bartender
Sofitel Auckland - Accor
04.2024 - 07.2024
Sole Charge Bartender
Mariners Seafood Restaurant
03.2023 - 12.2023
Bartender
Skyline Stratosfare Restaurant
05.2022 - 02.2023
Sales Associate
Shosha
01.2022 - 05.2022
Host/ Waitress
El Camino Cantina
01.2022 - 05.2022
Waitress/ Bartender
Hilton
08.2020 - 06.2021
Diploma in Hospitality Management -
Queenstown Resort College
NCEA Level 3 in Merit Endorsment -
Rosehill College