Quan Du Lam
Brisbane,QLD
Summary
Energetically excelled as a Restaurant Waiter at Bluefire Grill, mastering menu description knowledge and fostering server collaboration. Achieved high guest satisfaction by upselling and efficiently communicating with kitchen staff, contributing to a notable increase in profits. Expert in food safety awareness and adept at training new employees, showcasing a blend of hard and soft skills.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
Bluefire Grill
Inala, QLD
12.2023 - Current
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers about specials, upselling additional food and drink items.
- Trained new employees to perform duties.
- Prepared checks, itemizing total meal costs and taxes.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Greeted customers, answered questions and recommended specials to increase profits.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Education
Certificate III Commercial Cookery - Hospitality
Charlton Brown
Brisbane, QLD04-2025
Skills
- Table setting
- Menu description knowledge
- Order taking
- Food safety awareness
- Server collaboration
- Food preparation knowledge
Languages
English
Professional
Vietnamese
Native/ Bilingual
Timeline
Restaurant Waiter
Bluefire Grill
12.2023 - Current
Certificate III Commercial Cookery - Hospitality
Charlton Brown
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