Quan Si
Sunshine North
Summary
I am a motivated individual who enjoys working in a team and getting things done. Experience in both industry of hospitality management and tradesman. I am now ready to transfer my knowledge and experiences further.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Timber Flooring Installer
Melbourne QTF
06.2022 - 01.2024
- Managing 3 team of timber installer which overseeing their roster and payroll
- Check and fix floor level or defects
- Improved flooring installation quality by using precision tools and techniques.
- Enhanced customer satisfaction by providing professional and timely flooring installation services.
- Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
- Collaborated with team members to efficiently complete large-scale commercial flooring installations.
Front Office Duty Manager
Pullman & Mercure Albert Park
04.2021 - 06.2022
- Enhanced guest satisfaction by efficiently handling front office tasks and promptly addressing inquiries.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Collaborated with housekeeping department to ensure timely room availability and optimal cleanliness.
- Resolved guest complaints professionally, maintaining a positive hotel reputation and fostering customer loyalty.
- Managed daily front office operations, ensuring smooth workflow and maximum efficiency among staff members.
- Trained new hires in front office procedures, contributing to a knowledgeable and skilled team.
- Conducted regular financial audits of the front office department, ensuring accurate revenue tracking and budget adherence.
- Promoted upselling strategies among staff members, resulting in increased revenue from room upgrades and additional services.
- Developed strong relationships with corporate clients, securing repeat business for the hotel.
Guest Service Agent
Pullman & Mercure Albert Park
07.2018 - 04.2021
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
F&B Attendant
White Night
01.2018 - 01.2019
- Enhanced food quality by adhering to proper preparation techniques and maintaining a clean work area.
- Streamlined kitchen operations for improved efficiency through effective time management and organization skills.
- Collaborated with other cooks for seamless teamwork, ensuring timely and accurate order fulfillment.
- Increased customer satisfaction by consistently delivering visually appealing and delicious dishes.
- Reduced food waste through careful inventory management, storage, and rotation practices.
- Maintained a safe working environment by following food safety guidelines and proper equipment usage.
F&B Attendant/Kitchen Hand
Chef On The Run
09.2017 - 07.2018
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Enhanced customer satisfaction by providing timely and efficient food service.
- Maintained a clean and organized work environment for optimal food preparation and safety standards.
Sales Consultant
Ray White
10.2015 - 03.2016
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
Crew member – Crew trainer
McDonalds
03.2013 - 10.2015
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
Education
Bachelor of - management
THE HOTEL SCHOOL
Diploma Of Business - Enterprise
VICTORIA UNIVERSITY
SCHOLAR – Certificate IV Travel and -
FRANKLYN, Docklands VIC
KEILOR DOWNS COLLEGE
Skills
- Safety Protocol Knowledge
- Technical Sketches
- Safe Workplace Procedures
- Staff Training
- Staff Scheduling
- KPI Monitoring
- Service Management
- Staff Management
- Workload Prioritization
- Expense Reporting
Accomplishments
- Mon Tue Wed Thu Fri Sat Sun
- All Day All Day All Day All Day All Day All Day All Day
Certification
- Responsible Service of Alcohol – Victorian
- Commission for Gambling and liquor regulation 2017
- Level 2 First Aid – NECA Education July 2016 Food &
- Beverage – The Hotel School of Melbourne Food Safety
- Handling – Frankly Scholar
Timeline
Timber Flooring Installer
Melbourne QTF
06.2022 - 01.2024
Front Office Duty Manager
Pullman & Mercure Albert Park
04.2021 - 06.2022
Guest Service Agent
Pullman & Mercure Albert Park
07.2018 - 04.2021
F&B Attendant
White Night
01.2018 - 01.2019
F&B Attendant/Kitchen Hand
Chef On The Run
09.2017 - 07.2018
Sales Consultant
Ray White
10.2015 - 03.2016
Crew member – Crew trainer
McDonalds
03.2013 - 10.2015
Bachelor of - management
THE HOTEL SCHOOL
Diploma Of Business - Enterprise
VICTORIA UNIVERSITY
SCHOLAR – Certificate IV Travel and -
FRANKLYN, Docklands VIC
KEILOR DOWNS COLLEGE
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