Years of experience in customer service
Hi, I’m
Quang Nguyen
Customer service
Melbourne,VIC
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated customer service expertise, including competitive offerings, pricing and market positioning.
Customer-focused professional with successful 2 years career in customer service. Dynamic successful applying problem-solving skills and team management skills in busy business environment.
Overview
3
Work History
Hungry Jack's
Manager
03.2020 - 11.2023
Job overview
- Managed over 10 crew members in busy night shift on weekend with no complaints from customers over 1 year
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Boost Juice
Barista
02.2021 - 05.2022
Job overview
- Excellent quality of service and fast service maintained in busy period in which 10 different types of quality beverages are delivered to customers in 5 min.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Swinburne University of TechnologyMelbourne, VIC
Bachelor of Science from Civil Engineering
11.2027
University Overview
- Scholarship for high ATAR result, in 2022 from Swinburne University
- Study Abroad: High School - Nan Hua High School, Singapore
- Class Rank ATAR 93 in VCE exam in 2022
- 4.0 GPA in my first year in University
Skills
- Performance Management
- Strategic Planning
- Time Management
- Performance Evaluations
- Team Leadership
- Organizational Skills
- Decision Making
- Effective Communication
- Conflict Resolution
- Risk Management
- Staff Training and Development
- Customer Service
- Emergency Response
- Goal Setting
- Teamwork and Collaboration
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Chinese (Cantonese)
Elementary
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Barista
Boost Juice
02.2021 - 05.2022
Manager
Hungry Jack's
03.2020 - 11.2023
Swinburne University of Technology
Bachelor of Science from Civil Engineering
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