Bill Nguyen
Melbourne,VIC
Overview
2
2
years of professional experience
Work History
Sales Assistant
King of the Pack
09.2024 - 01.2025
- Assisted over 50 customers daily, using detailed product explanations and personalized recommendations to drive a 10% boost in sales conversions.
- Maintained stock and organized displays effectively, contributing to a 15% increase in monthly sales.
- Processed transactions via the POS system with speed and accuracy, reducing wait times by 20% and enhancing customer satisfaction.
- Addressed customer inquiries and resolved issues promptly, resulting in a 12% rise in repeat business.
Sales Associate
Cleanse & Co
04.2024 - 08.2024
- Implemented personalized product recommendations, boosting customer satisfaction by 25% and repeat business by 15% through a focus on well-being enhancement techniques
- Operated POS system to process daily transactions, maintaining 98% accuracy
- Educated customers on crystals, oils, and healing products, boosting specific product line sales and enhancing engagement
- Streamlined store opening and closing processes, enhancing operational flow and reducing setup time by 30%
Sales Assistant
Slow Dance Jewelry
10.2023 - 04.2024
- Boosted revenue by providing tailored product solutions, resulting in a 25% uptick in client retention
- Guided customers through jewelry selection, contribute to a 20% rise in store satisfaction ratings
- Oversaw cash, credit, and returns, ensuring 100% accuracy in transactions, which bolstered store's financial health
- Led smooth opening and closing routines for 50+ shifts, ensuring operational excellence and team readiness
- Boosted customer retention and repeat business by enrolling 150+ customers in loyalty programs through proactive engagement with the latest sales offerings
- Optimized sales floor presentation, resulting in a upsurge in shopper engagement and an increase in luxury goods revenue
Customer Service, Front Of House
Pho Noodle House
01.2023 - 10.2023
- Resolved customer complaints, ensuring satisfaction
- Managed orders and payments with 99% accuracy, boosting throughput by 25%
- Greeted and seated 30-40 customers daily, increasing repeat business by 15%
- Maintained clean dining areas, supporting smooth operations
Education
Bachelor of Computer - Science
Monash University
02.2025
Skills
- Customer Service
- POS Operation
- Merchandising
- Communication
- Upselling
- Team Collaboration
- Time Management
Websites
Timeline
Sales Assistant
King of the Pack
09.2024 - 01.2025
Sales Associate
Cleanse & Co
04.2024 - 08.2024
Sales Assistant
Slow Dance Jewelry
10.2023 - 04.2024
Customer Service, Front Of House
Pho Noodle House
01.2023 - 10.2023
Bachelor of Computer - Science
Monash University
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