Quang Dien Vo
Sydney,NSW
Summary
Hello im Quang Dien i would like to apply the jobs
, i am a positive personat work, improve my skill for work and focus in a work.
Cultivate all abilities that i have, absorb quickly and arrange everything in a reasonable way
I can speak 2 language vietnamese and english
Positive person, good communicates
Overview
5
5
years of professional experience
Work History
Restaurant Staff Member
Managerial And Project Experience In Several Companies
05.2022 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to increased sales by upselling menu items and promoting daily specials.
- Developed employee schedules that balanced individual availability with business needs while minimizing overtime expenses.
- Trained new employees on restaurant procedures, policies, and customer service standards.
- Supported efficient kitchen operations by assisting with food preparation tasks during peak hours.
- Maintained a clean and organized dining area, ensuring a comfortable environment for patrons.
- Streamlined the takeout process for faster order fulfillment and improved customer convenience.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Cleaned and organized kitchen, dining and service areas.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Observed diners to respond to additional requests and determine when meal completed.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
Restaurant Staff Member
Waiting Staff Pho 2U Restaurant
04.2023 - 10.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to increased sales by upselling menu items and promoting daily specials.
- Developed employee schedules that balanced individual availability with business needs while minimizing overtime expenses.
- Trained new employees on restaurant procedures, policies, and customer service standards.
- Supported efficient kitchen operations by assisting with food preparation tasks during peak hours.
- Ensured compliance with health and safety regulations through regular inspections and employee training sessions.
- Implemented a system for tracking server performance, resulting in better allocation of resources during busy shifts.
- Maintained a clean and organized dining area, ensuring a comfortable environment for patrons.
- Evaluated team performance regularly, providing constructive feedback to help employees improve their skills over time.
- Streamlined the takeout process for faster order fulfillment and improved customer convenience.
- Handled high-pressure situations with composure, resolving customer complaints professionally and effectively.
- Coordinated catering services for private events, facilitating communication between clients and kitchen staff for successful outcomes.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Greeted customers and answered inquiries regarding menu items and specials.
- Monitored food quality and freshness throughout day.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Restaurant Team Member
Waiting Staff Phothin
01.2020 - 05.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
- Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
- Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.
- Assisted in the ongoing improvement of restaurant operations by providing constructive feedback during team meetings or one-on-one sessions with managers.
School Cleaner
Vacuum Cleaner School
03.2019 - 03.2020
- Enhanced school cleanliness by performing thorough daily cleaning of classrooms, restrooms, and common areas.
- Received consistent positive feedback from teachers for maintaining clean classroom environments conducive to learning.
- Assisted in creating safe spaces for students with allergies by regularly dusting and vacuuming all areas.
- Prevented accidents by keeping hallways clear of debris, wet floors properly marked, and identifying potential hazards.
- Maintained inventory of cleaning supplies and equipment, ensuring availability when needed.
- Contributed to a positive school image with well-maintained indoor and outdoor areas.
- Safeguarded student health by promptly addressing any mold or mildew issues in bathrooms or classrooms.
- Ensured timely completion of tasks by effectively coordinating with other members of the maintenance team.
- Communicated proactively with school administrators regarding maintenance needs or concerns that required attention.
- Supported event preparation by setting up chairs, tables, and decorations as required.
- Promoted a healthy learning environment through meticulous sanitation of surfaces and equipment.
- Enhanced overall school safety by conducting regular inspections of facilities and reporting any issues in a timely manner.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Education
Diploma Of Engineering - Engineering Technology
Latrobe Unversity
Melbourne03.2022
Year10-12 - Year10-12
Keysborough College - Banksia Campus
Springvale South, VIC12.2020
Skills
- Strong teamwork
- Customer service focus
- Reliability and punctuality
- Cleanliness and hygiene
- Order taking accuracy
- Food safety knowledge
- Cash handling proficiency
- Strong Work Ethic
- Table setting techniques
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Quality Control
- Food safety understanding
- Relationship Management
- Supply Restocking
Languages
Vietnamese
Full Professional
English
Professional Working
Timeline
Restaurant Staff Member
Waiting Staff Pho 2U Restaurant
04.2023 - 10.2023
Restaurant Staff Member
Managerial And Project Experience In Several Companies
05.2022 - Current
Restaurant Team Member
Waiting Staff Phothin
01.2020 - 05.2022
School Cleaner
Vacuum Cleaner School
03.2019 - 03.2020
Diploma Of Engineering - Engineering Technology
Latrobe Unversity
Year10-12 - Year10-12
Keysborough College - Banksia Campus
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