Quang Duy Le
Adelaide,SA
Summary
Dynamic leader with a proven track record at Phonatic Vietnamese Cuisine, enhancing customer satisfaction through exceptional service and high-quality food. Skilled in customer engagement and complex problem-solving, adept at driving team collaboration and innovation. Successfully managed budgets and operations, demonstrating critical thinking and a commitment to safety.
Methodical Civil Engineering Intern possessing excellent computer skills and proficiency in AutoCAD, Microsoft Office and. Hardworking and independent individual skillful in assisting on site visits to verify and document conditions and compiling construction documents. Offering diverse and solid technical skills coupled with complete knowledge of relevant legislation. Dedicated to using critical thinking and innovative design abilities to assist in developing successful public works projects.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Phonatic Vietnamese Cuisine
2022.05 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Crew Member
McDonald's West Tce
2022.12 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Backed up servers by setting up trays and completing some food deliveries.
Volunteer
Adelaide Swimming Sport At Adelaide High
2020.04 - 2020.04
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
Bachelor of Civil Engineering -
University of South Australia
Adelaide, SA08.2027
High School Diploma -
Adelaide High School
Adelaide, SA12.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Customer Engagement
- Flexible Schedule
- Safety awareness
- Drive-Thru Operations
- Creativity and Innovation
- Complex Problem-Solving
- Attention to Detail
- Critical Thinking
Certification
- RSA License - 3/2024
- RP License - 3/2024
- Solid Work Certificate (CSWA) - 11/2023
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Crew Member
McDonald's West Tce
2022.12 - Current
Restaurant General Manager
Phonatic Vietnamese Cuisine
2022.05 - Current
Volunteer
Adelaide Swimming Sport At Adelaide High
2020.04 - 2020.04
Bachelor of Civil Engineering -
University of South Australia
High School Diploma -
Adelaide High School
- RSA License - 3/2024
- RP License - 3/2024
- Solid Work Certificate (CSWA) - 11/2023
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