Quang Khoa Tran
Figtree
Summary
Hi I'm Khoa, I've been an Australian citizen for 10 years now, since 2014. About me, I'm Dynamic and is a aspiring Massage Therapist with a robust foundation in working under pressure, exceptional learning agility, and a commitment to excellence in all tasks. With experience in customer service, proficiency in Vietnamese, basic knowledge of Japanese, and outstanding physical fitness, I am eager to leverage with skills and dedication in a massage therapy role at Zen Japanese Massage. Passionate about promoting wellness and committed to delivering high-quality care and exceeding client expectations.
Overview
3
3
years of professional experience
Work History
Store Assistant
Aldi
02.2023 - Current
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Reduced shrinkage levels through vigilant monitoring of potential theft situations and adherence to loss prevention policies.
- Demonstrated excellence in a fast-paced retail environment, showcasing strong organizational and multitasking skills.
- Delivered exceptional customer service, adeptly handling inquiries and resolving issues promptly.
- Collaborated effectively with team members, contributing to the achievement of store targets and high standards of cleanliness and presentation.
Waiter
Little Vietnam Restaurant
02.2021 - 01.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Provided high-quality customer service in a busy restaurant setting, ensuring customer satisfaction.
- Managed high-pressure situations during peak hours with composure, maintaining quality of service.
- Handled customer orders with accuracy and efficiency, contributing to a positive dining experience.
Education
Bachelor of Computer Science - Computer And Information Sciences
University of Wollongong
Wollongong, NSW10.2025
Skills
- Language Proficiency: Fluent in Vietnamese and basic knowledge of Japanese, enhancing communication with a diverse clientele
- Physical Fitness: Excellent physical condition, enabling sustained performance in physically demanding tasks
- Adaptability: Quickly adapt to new challenges and learning environments
- Quick Learner: Demonstrated ability to rapidly acquire new skills and knowledge, particularly in health and wellness areas
- Communication: Exceptional ability to listen and communicate effectively with clients and team members
- Stress Management: Proven capability to maintain high performance under pressure
- Teamwork and Collaboration: Effective team player with a history of contributing to shared goals
- Customer Service: Extensive background in providing outstanding service and exceeding expectations
- Reflective listening
- Front Desk Management
- Multitasking Abilities
- Analytical Thinking
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Japanese
Professional Working
Timeline
Store Assistant
Aldi
02.2023 - Current
Waiter
Little Vietnam Restaurant
02.2021 - 01.2023
Bachelor of Computer Science - Computer And Information Sciences
University of Wollongong
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