Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

QUANJUN MIAO

Brisbane,QLD

Summary

Experienced business professional with over 10 years of expertise in customer service, sales, and financial management. Proven track record in resolving customer queries, building strong relationships, and contributing to business growth. Skilled in problem-solving, change management, and team leadership. Dedicated to providing outstanding service and making decisions in the best interest of customers. Eager to leverage my experience in customer service and financial management to excel as a Banking Specialist.

Overview

9
9
years of professional experience

Work History

Co-Founder

LILONG WEST END
12.2021 - 05.2024
  • Partnered with leadership to launch and scale three new business ventures, resulting in a 50% increase in revenue.
  • Developed and executed business development roadmaps, introducing 5 innovative products that boosted sales by 30% through proactive customer engagement and inquiry.
  • Conducted market analysis and presented findings to stakeholders, leading to a 20% market share increase by understanding and addressing customer needs.
  • Created and implemented a customer-driven pricing strategy, enhancing profit margins by 15%.
  • Recruited and trained 10 new department managers, improving team productivity by 25% through strong relationship building and effective communication.
  • Formulated and promoted company mission, vision, and culture, leading to a 40% improvement in employee engagement.

Executed targeted social media campaigns, increasing brand awareness by 60% and driving a 25% revenue growth.

Co-Owner/Operator

PAPPARICH INDOOROOPILLY
11.2020 - 05.2024
  • Implemented strategic social media campaigns, boosting online engagement by 50% and revenue by 20%.
  • Streamlined operations by overseeing the hiring and training of 30 staff members, improving efficiency by 30%.
  • Created and executed business and marketing plans, resulting in a 15% increase in monthly revenue.
  • Developed dynamic pricing structures based on market analytics, increasing profit margins by 10%.
  • Conducted performance reviews, leading to a 20% increase in team productivity and a 10% reduction in turnover.
  • Spearheaded the development of operational procedures and workflow plans, enhancing operational efficiency by 25%.
  • Trained over 50 team members on operational procedures, improving service delivery and efficiency by 20%.
  • Supervised a team of 20 workers, achieving a 15% increase in productivity and a 10% cost reduction.
  • Launched targeted advertising campaigns, increasing customer base by 30% and sales by 25%.
  • Delivered sales presentations that resulted in a 20% increase in product adoption and brand recognition.
  • Managed project execution and team performance, ensuring 100% on-time delivery of all project phases.

Developed onboarding programs that improved employee retention by 20% and enhanced team collaboration by 15%.

Sales Manager

UBS SDIC FUND MANAGEMENT
12.2015 - 12.2018

· Surpassed sales targets and enhanced profitability through the strategic alignment of sales initiatives with comprehensive market trend analysis.

· Cultivated and sustained a robust professional network, fostering potential client relationships and business opportunities.

· Influenced marketing strategies and sales tactics through meticulous competitive activity research.

· Conducted sales consultations to educate clients on products and services, enhancing client knowledge and engagement.

· Generated detailed reports for business development planning by meticulously tracking monthly sales metrics.

Achieved team goals and revenue objectives by formulating and executing comprehensive sales plans, goals, strategies, and objectives.

Casino Table Games Dealer

The Star Casino
Brisbane, QLD
08.2024 - Current
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

M.D. - Accounting And Business Management

University of Tasmania
Hobart, TAS
12.2014

Skills

  • Business Development
  • Strategic Partnerships
  • Strategic Visioning
  • Customer Relations

Customer Service Excellence

Sales and Marketing Strategies

Team Leadership and Development

Financial Management and Reporting

Operational Efficiency

Market Analysis

Strategic Planning

Change Management

Problem Solving

Rapport Building

Multitasking in Busy Environments

Proactive Customer Engagement

Inquiry-Based Customer Needs Identification

Accomplishments

  • Highest Volume Kiosk Award in QLD 2023
  • Winner of Customers’ Choice Award 2022
  • Runner Up of Customer’s Choice Award 2023
  • Retailer of the Month, Indooroopilly Shopping Centre

Timeline

Casino Table Games Dealer

The Star Casino
08.2024 - Current

Co-Founder

LILONG WEST END
12.2021 - 05.2024

Co-Owner/Operator

PAPPARICH INDOOROOPILLY
11.2020 - 05.2024

Sales Manager

UBS SDIC FUND MANAGEMENT
12.2015 - 12.2018

M.D. - Accounting And Business Management

University of Tasmania
QUANJUN MIAO