quanquan zou
Erskineville,NSW
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dedicated sales professional offering experience recommending, selecting and assisting with locating merchandise based on the needs of the individual consumer. Hardworking employee enthusiastic about learning sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Salesperson
Gimmeone City
08.2023 - 02.2024
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Salesperson
MacDonalds
02.2023 - 07.2023
- Monitored service after sale and implemented quick and effective problem resolutions.
- Increased average transaction value by upselling complementary products or services based on customer needs.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Located merchandise across various stores to address customer needs.
Beauty Sales Advisor
Beauty Collection Shop
07.2022 - 02.2023
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Utilized social media platforms to promote new products and share valuable beauty tips with followers, increasing brand awareness and customer engagement.
- Generated customer loyalty by offering personalized product recommendations based on client preferences, resulting in repeat business and increased sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Bachelor of Arts - Marketing
University of Sydney
Sydney, NSW11.2024
Skills
Customer Relations
Customer Relationship Building
Closing Techniques
Cross-selling products and services
Product Merchandising
Cold-calling
Client Service
Complex Problem-Solving
Certification
- MacDonald Training - 2023
- Licensed Beauty Sales Consultant - 2022
Timeline
Salesperson
Gimmeone City
08.2023 - 02.2024
Salesperson
MacDonalds
02.2023 - 07.2023
Beauty Sales Advisor
Beauty Collection Shop
07.2022 - 02.2023
Bachelor of Arts - Marketing
University of Sydney
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