Queenie Cowley
Slacks Creek ,Qld
Summary
Dynamic professional with a proven track record at Mater Education, specializing in customer service and operational efficiency. Recognised for innovative problem-solving and collaboration within teams, resulting in improved patient satisfaction. Expertise in equipment handling and maintaining safety compliance, fostering a positive work environment. Career goals include leveraging these skills to drive further enhancements in operational excellence.
Overview
4
4
years of professional experience
Work History
Age Care Placement
Mater Education
Brisbane, Qld
11.2024 - 12.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated equipment and machinery according to safety guidelines.
- Assisted with the patient's requests and answered questions to improve satisfaction.
- Identified the needs of the patient promptly and efficiently.
- Promoted high patient satisfaction by resolving problems with knowledgeable, friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
General Hand
Deadzone Communications
Brisbane, Qld
01.2022 - 06.2022
- Executed cable hauling using various plants, improving project timelines
- Utilized hand tools effectively, contributing to overall project success
- Meticulously set up work zone barriers and utilized various hand tools, ensuring compliance with safety standards and operational efficiency
- Streamlined cable hauling processes using diverse plant equipment, contributing to project timelines and enhancing overall productivity
- Provided crucial support to tradesmen, adapting quickly to diverse tasks and fostering a collaborative work environment
- Partnered with tradesmen to optimize workflow, enhancing team efficiency and contributing to skill development across diverse project areas
- Expertly managed cable hauling operations using various plant equipment, significantly improving project timelines and operational productivity
- Implemented creative solutions in hand tool utilization, streamlining processes and boosting overall project success rates
Sanitiser
Multhana Property Services
Brisbane, Qld
01.2021 - 05.2022
- Executed cleaning tasks per supervisor's instructions, ensuring high standards of sanitation.
- Sanitized surfaces and equipment with approved agents, maintaining compliance with health standards.
- Reported damages and maintenance issues promptly, contributing to operational efficiency
- Adhered to company policies on uniform, performance, and security, ensuring professional conduct
- Handled and stored chemical cleaners safely, following standard procedures to prevent hazards
- Meticulously sanitized surfaces using industry-standard cleaning agents, ensuring compliance with safety protocols and maintaining a hygienic environment
- Worked cohesively with team members to efficiently complete assigned tasks, promptly reporting maintenance issues to supervisors for swift resolution
- Consistently adhered to company policies and procedures, contributing to a professional work environment and enhancing overall service quality
- Proposed and implemented improved cleaning techniques, optimising efficiency while maintaining high standards of cleanliness and safety.
- Analysed cleaning product effectiveness, recommending cost-effective alternatives that maintain quality standards, and reduce environmental impact.
- Developed and implemented innovative cleaning protocols, enhancing overall sanitation efficiency while strictly adhering to safety standards.
- Conducted daily team safety meetings, ensuring compliance with safety protocols, and reducing incidents.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Diploma in Nursing - Nursing
Mater Education
Brisbane12-2025
High School Diploma -
Mabel Park State High School
Slacks Creek12.2023
Skills
- Customer service
- Adaptive
- Team Player
- Time management
- Positive Attitude
- Verbal Communication
- Operational Efficiency
- Team Collaboration
- Equipment Handling
- Problem Solving
- Safety Compliance
- Innovative
- Cleaning
- Team collaboration
- First Aid/CPR
Timeline
Age Care Placement
Mater Education
11.2024 - 12.2024
General Hand
Deadzone Communications
01.2022 - 06.2022
Sanitiser
Multhana Property Services
01.2021 - 05.2022
Diploma in Nursing - Nursing
Mater Education
High School Diploma -
Mabel Park State High School
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